Syed Ahzam

Operations Associate

India7 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Led successful showroom expansion in Saudi Arabia
Managed a fleet of 400+ delivery partners at Zomato
Expert in data-driven decision making and cost control

Stackforce AI infers this person is a logistics operations expert with a focus on last-mile delivery and fleet management.

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Skills

Core Skills

Operations ManagementOperations

Other Skills

Microsoft OfficeLast MileCost ControlCost ReductionMarketingMarketing StrategyOnline MarketingDigital MarketingBusiness DevelopmentProduct DevelopmentTeamworkHuman Resources (HR)Office AdministrationMerchandisingSales

About

🚀 Operations Manager with 6+ years of experience in last-mile logistics, field operations, and delivery partner management. Currently driving performance at Zomato, where I manage a fleet of 400+ delivery partners, optimize delivery routes, reduce operational costs, and ensure top-tier customer satisfaction. 🌍 Previously led showroom expansion and delivery operations at Ashley Furniture (Saudi Arabia), successfully launching new branches in Jeddah & Abha. My background combines real-time problem solving, cross-functional coordination, and people management across both Indian and Gulf markets. 📊 I specialize in: Field & fleet management Delivery network optimization Rider recruitment, training & retention Operations cost control Data-driven decision making Customer issue resolution & partner coordination 🎯 With an MBA in Operations and strong command of tools like MS Excel & delivery dashboards, I thrive in fast-paced environments where logistics meets leadership.

Experience

7 yrs

Total Experience

1 yr 9 mos

Average Tenure

2 yrs 4 mos

Current Experience

Zomato

Field and Operations Manager

Jan 2024 – Present · 2 yrs 4 mos · India · On-site

Oversee daily delivery operations to ensure on-time deliveries and
high fulfillment rates.
Manage a fleet of 350+ delivery partners, ensuring optimal performance, adherence to
company standards, and consistent customer satisfaction.
Recruit, train, and manage delivery riders to maintain service efficiency
and standards.
Address customer complaints and collaborate with teams to enhance
customer satisfaction.
Monitor and control operational costs while optimizing delivery routes
and resources.
Coordinate with restaurant partners to ensure smooth order flow and
accuracy.
Track and analyze operational data to identify trends and areas for
improvement.

Operations ManagementOperations

Ashley furniture industries

Senior Operations Supervisor

Jan 2020 – Jun 2023 · 3 yrs 5 mos · Riyadh, Saudi Arabia · On-site

Oversee and coordinate the daily activities and operations of the showroom.
Work closely with the management team to identify potential locations for new showroom branches in cities like Jeddah and Abha.
Monitor and manage inventory levels, including product availability, replenishment, and stock rotation.
Implement visual merchandising strategies to display products effectively and attract customers.
Collaborate with marketing and sales teams to plan and execute promotional activities and campaigns
Ensure that the showroom is clean, well-organized, and properly stocked at all times.
Responsible for collecting relevant data, analyzing it, and preparing a detailed Ops report

Operations ManagementMicrosoft Office

Rapido

Business Operation Associate

Aug 2019 – Jan 2020 · 5 mos · Jhansi, Uttar Pradesh, India

Responsible for driving city performance through innovative process flow, successful execution of offline marketing, and monitoring daily operations to exceed customer expectations. Also, conducting performance reviews, motivating Captains, optimizing productivity, and recommending financial solutions for improved profitability.

Operations

Swiggy

Operation Associate

Sep 2018 – Jul 2019 · 10 mos · Jhansi, Uttar Pradesh, India

Responsible for seamless onboarding of delivery executives, including orientation sessions, comprehensive training on delivery procedures, safety protocols, and customer service standards. Also, coordinating paperwork, distributing resources, and addressing questions and concerns, while collaborating with HR for new hire paperwork and background checks.