Syed Mubbashir R.

Product Manager

Warsaw, Mazowieckie, Poland13 yrs 8 mos experience

Highly Stable

Key Highlights

Expert in product enablement and technical support.
Proven track record in managing complex cross-functional initiatives.
Strong background in cloud technologies and customer satisfaction.

Stackforce AI infers this person is a SaaS expert with a strong focus on product management and technical support.

Contact

Skills

Core Skills

Product ManagementGoogle Cloud Platform (gcp)Technical SupportProblem Management

Other Skills

Data-driven insightsPostgreSQLVMwareSalesforce.comProgram ManagementDesignAgile & Waterfall MethodologiesOrganizational LeadershipDiversity & InclusionHuman Capital ManagementManagementLeadership DevelopmentProject ManagementNetAppInfrastructure

About

With a decade-long journey navigating the intricate landscape of technology and customer support, I bring to the table a wealth of experience and expertise as a Technical Support Engineer. My professional voyage has been marked by a relentless pursuit of excellence, fueled by a passion for unraveling technical intricacies and providing impeccable support solutions. Currently stationed at the forefront of innovation as a Product Enablement Engineer at Google, I leverage my extensive background to bridge the gap between cutting-edge products and end-users. My role involves not just troubleshooting and support but also empowering users with in-depth knowledge to maximize the potential of Google's offerings.

Experience

13 yrs 8 mos

Total Experience

10 yrs 4 mos

Average Tenure

3 yrs 4 mos

Current Experience

Google

Product Enablement Engineer|Google Cloud

Jan 2023 – Present · 3 yrs 4 mos · Warsaw, Mazowieckie, Poland · On-site

Drive end-to-end product enablement for Google Cloud billing and platform initiatives by translating complex product capabilities into scalable tools, workflows, and playbooks used by global customer-facing teams.
Partner with Product Management, Engineering, UX, and Data teams to influence product design decisions, improve feature usability, and close enablement gaps based on real customer and agent insights.
Design and launch internal product tooling and dashboards (e.g., inspectors, widgets, automation workflows) that improve diagnostics, decision-making, and operational efficiency for support and go-to-market teams.
Apply product analytics and data-driven insights to identify adoption gaps, measure enablement effectiveness, and define success metrics for product launches and internal tools.
Lead product launch readiness for 30+ features by creating enablement strategies, technical documentation, training sessions, and rollout plans aligned with product roadmaps.
Own problem discovery and solution validation by analyzing customer issues, escalation trends, and usage data to inform product improvements and prioritization.
Build AI/ML-powered automation and analytics solutions to classify customer feedback, surface insights, and reduce manual operational overhead.
Act as a product advocate and feedback loop owner, consolidating field insights and escalating actionable recommendations to product and engineering leadership.
Manage complex cross-functional initiatives by defining scope, milestones, risks, and measurable outcomes.
Influence platform strategy and enablement architecture by proposing scalable, reusable frameworks that reduce single points of failure and increase product maturity.

Google Cloud Platform (GCP)Product Management

Odine solutions

2 roles

Technical Support Engineer

Promoted

Sep 2014 – Jan 2023 · 8 yrs 4 mos · On-site

Responsible for Level # 3 Trouble Tickets related to Provisioning, Routing and Voip Billing issues and Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
Working closely together with our Technical Account Managers and Product & Engineering teams
Problem determination, workaround resolution, root cause analysis, major incident management at NetApp
Aggregate , Volumes and LUNS management for NetApp
Administration of UNIX/Linux OS. Installation, configuration and maintenance
Writing and executing SQL queries for reporting and research purposes.
Responsible for monitoring the daily operations of the Postgres Database, Linux & Windows Based Servers
Following the reported cases with development team over Atlassian JIRA.
As a member of the Operations team participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer issues
Design, deployment and configuration of cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc

PostgreSQLVMwareTechnical SupportProblem Management

Network Operations Center Engineer

Sep 2012 – Sep 2014 · 2 yrs · On-site

Performing network surveillance 24/7, respond to network-reported and customer-reported problems and manage problem resolution (using Trouble-Tickets).
Take ownership to ensure that all problems are resolved in a timely and efficient manner and co-ordinate with suppliers and customers to expedite problem resolution • Escalating problems to third level support where these cannot be resolved within the Network Operations Centre (NOC)
Proactively monitor network and system performance using SolarWinds NMS / Nagios /CACTI/ PRTG /Cisco Prime etc
Analyzing traffic data and trends and escalate areas of concern to the network design authority
Providing on-demand and scheduled traffic analysis reports
Monitoring key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.