Syed Sameer Sohail

CTO

Hyderabad, Telangana, India10 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

9+ years of experience in IT management and support.
Expert in leading technical operations across multiple offices.
Skilled in incident management and project execution.

Stackforce AI infers this person is a seasoned IT Operations Manager with expertise in infrastructure management and technical support.

Contact

syedsameersohail@gmail.com LinkedIn

Skills

Core Skills

It ManagementTechnical SupportIt Infrastructure ManagementProject Management

Other Skills

Software AuditsUser DocumentationTeam ManagementWindows ServersNetwork SystemsVendor ManagementIT OperationsAudio-Visual SystemsIncident ManagementProblem ManagementHardware InstallationNetwork TroubleshootingWindowsInternational ClientsITIL

About

Experience

10 yrs 5 mos

Total Experience

2 yrs 7 mos

Average Tenure

3 yrs 5 mos

Current Experience

The d. e. shaw group

3 roles

Lead Technical Operations

Promoted

Jan 2025 – Present · 1 yr 5 mos

Senior Member Technical Operations, Systems

Jan 2024 – Present · 2 yrs 5 mos

Software AuditsUser DocumentationIT ManagementTechnical Support

Lead Tech Associate

Jan 2023 – Feb 2024 · 1 yr 1 mo

At D. E. Shaw, I serve as a Senior Member in Technical Operations, leading a team of professionals responsible for managing the company's IT infrastructure across multiple offices. My role bridges the technical and operational aspects of IT, ensuring that our systems support both current needs and future growth. I focus on aligning our technology stack with business goals, delivering seamless support.
IT Infrastructure Management: Oversee the daily operations of the company's IT environment, including Windows Servers, network systems, and hub room setups.
Multi-Office IT Support: Coordinate and manage IT operations across multiple office locations, ensuring each site receives the technical support it needs to operate efficiently.
Audio-Video Conferencing (AV): Lead the setup, maintenance, and optimization of AV systems in conference rooms and hub rooms. Provide support for global video conferencing, ensuring seamless communication across teams.
Vendor Management: Handle relationships with third-party vendors for hardware, software, and IT services. This includes evaluating, purchasing, and deploying new and replacement technology as business needs evolve.
Incident and Problem Management: Lead incident response efforts, ensuring issues are quickly identified, escalated, and resolved to minimize business disruption.
Project Management: Drive the execution of IT projects, from planning and procurement to deployment and maintenance. This includes implementing new technologies that align with business objectives.
Operational Alignment: Align IT operations with business goals.

IT ManagementTeam ManagementIT Infrastructure ManagementProject Management

Css corp (client de shaw india)

Specialist (IT/Systems)

Nov 2019 – Jan 2023 · 3 yrs 2 mos · Hyderabad, Telangana, India

Supporting IT- work needed in multiple offices.
Supervising daily operations
Team Leader
Aligning IT infrastructure with current and future business requirements and goals
Assessing and purchasing new and replacement hardware
Assuring that IT activities are within the limits of applicable laws, codes, and regulations
Testing, troubleshooting, and adjusting information systems to operate effectively
Assigning IT tasks to Reports | Junior Engineers
Vendor & Inventory Management
IT Services & Troubleshooting.
Windows Administration & Remote IT Support
PrinterServices IWMC and Management
VMware Workspace ONE (Airwatch)
Microsoft office 365

Software AuditsUser Documentation

Proceum pvt.ltd

Senior Information Technology Support Engineer

Feb 2017 – Nov 2019 · 2 yrs 9 mos · Hyderabad, Telangana, India

Provide technical assistance to end-users for hardware, software, and network-related issues.
Troubleshoot and resolve system problems to minimize downtime.
Manage user accounts, permissions, and access rights to ensure appropriate access to resources.
Create, modify, and delete user accounts as needed
Set up new hardware, including servers, workstations, and peripheral devices.
Install and configure operating systems, applications, and software updates.
Onboard new employees by creating user accounts and assigning necessary permissions.
Ensure new users have access to the tools and resources required for their roles
Continuously monitor system health and performance using automated tools.
Troubleshoot and resolve network issues to maintain uptime.
Quickly diagnose and resolve system issues and outages to minimize impact.
Work with other IT professionals to address complex problems.
Maintain comprehensive documentation of system configurations, procedures, and changes.
Use documentation to ensure continuity and facilitate troubleshooting.
Assist users with password resets to maintain access security.
E-learning applications Troubleshooting.
Video on demand Encryption and Maintenance.
Vendor management and coordination for Hardware installation and support on various sites.
Troubleshooting issues related to Network

Hardware InstallationNetwork Troubleshooting

Dell technologies

Technical Support Associate

Jan 2016 – Feb 2017 · 1 yr 1 mo · Hyderabad, Telangana, India

Provided L1 and L2 technical support on Dell-supplied products and/or peripherals using documented procedures and available tools.
Coordinating with IT vendors for hardware replacement.
Actively supported the customer, on-call or remotely, to resolve any issues related to the system.
Efficientlyanalyzing and solving technical problems and helping customers purchase accessories and warranty for products.
Proactively managing the individual metrics including Service Level, Open Incidents, CustomerRepeat Rate,
Average Time to Close, and Case management.

Hardware InstallationWindows