Syed Umar — DevOps Engineer

Cloud Platform Enthusiast | 9+ Years Architecting Enterprise-Scale Solutions | Multi-Cloud Certified | GenAI & Infrastructure Automation I transform cloud initiatives into scalable, resilient, cost-optimized solutions. As Cloud & DevOps Lead at IBM, I architect and automate large-scale AWS, Azure, and IBM Cloud platforms delivering 99.99% uptime while processing 1.5M+ daily transactions. Experienced in delivering solutions in industries such as healthcare and telecommunications. What I Do: I design enterprise-grade cloud infrastructure using Terraform & CloudFormation, deploy GenAI-powered automation to eliminate manual operations at scale, and drive cost optimization. Recent impact: reduced provisioning from 5 days to 2 hours, cut infrastructure costs by 40%, reduced incident resolution times by 40%, and automated 60% of manual incident triage through AI workflows. My Philosophy: I follow "Keep It Simple Silly" — breaking complex problems into manageable steps and building elegant solutions. I focus on delivering sustainable, operationally efficient systems whether architecting multi-account AWS governance for 200+ accounts or deploying GenAI integrations serving 1,500+ users. Certifications & Excellence: I've earned 8x AWS certifications (Security Specialty, Solutions Architect Professional, DevOps Engineer Professional, Developer Associate, SysOps Administrator, Machine Learning Associate), plus Azure and Oracle Cloud. I validate expertise through HackerRank certifications in JavaScript, Python, and Problem Solving. Recent Achievements at IBM: • Led Incident Management API v2 modernization for 1,500+ users across 27 teams • Deployed GenAI & Slack bot integrations reducing manual operations by 60% • Implemented Instana monitoring improving incident resolution by 40% • Coordinated database driver migration across 25+ microservices with zero downtime Passionate About: Cloud infrastructure automation | Platform engineering | AI/ML integration (IBM Watsonx, GenAI) | Enterprise DevOps & SRE | Cost optimization & FinOps | Infrastructure-as-Code | Building high-performing teams Let's Connect If: You're modernizing cloud infrastructure, deploying automation at scale, implementing GenAI solutions, or driving transformation toward platform engineering and operational excellence. Guiding Principle: "Trying to change the world, one line of code at a time."

Stackforce AI infers this person is a Cloud Infrastructure Automation expert with a strong focus on SaaS solutions.

Location: Bengaluru, Karnataka, India

Experience: 9 yrs 6 mos

Skills

Cloud Infrastructure Automation
Devops
Genai
Api Development
Aws
Microservices
Infrastructure Automation
Full Stack Development

Career Highlights

Architected multi-cloud solutions with 99.99% uptime.
Reduced provisioning time from 5 days to 2 hours.
Automated 60% of incident triage using AI workflows.

Work Experience

IBM

Senior Cloud Platform Engineer - Cloud | DevOps | Gen AI - AWS, IBM Cloud (3 yrs 11 mos)

Cognizant

Senior AWS - Nodejs Developer - Associate (1 yr 5 mos)

Brillio

Senior Back-End Developer - AWS (2 yrs 3 mos)

Ericsson

Full Stack Developer - AWS (1 yr 11 mos)

Education

Bachelor of Engineering (B.E.) at Nitte Meenakshi Institute of Technology

Pre University Education at St. Joseph's Pre-University College

SSLC at RT Nagar Public High School

Syed Umar

DevOps Engineer

Bengaluru, Karnataka, India9 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Architected multi-cloud solutions with 99.99% uptime.
Reduced provisioning time from 5 days to 2 hours.
Automated 60% of incident triage using AI workflows.

Stackforce AI infers this person is a Cloud Infrastructure Automation expert with a strong focus on SaaS solutions.

Contact

umar201041@gmail.com LinkedIn

Skills

Core Skills

Cloud Infrastructure AutomationDevopsGenaiApi DevelopmentAwsMicroservicesInfrastructure AutomationFull Stack Development

Other Skills

IBM CloudIncident ManagementSlack Bot DevelopmentServiceNow IntegrationNode.jsElasticsearchLambdaDynamoDBCloudFormationService CatalogPythonDjangoPostgreSQLHTML5CSS3

About

Experience

9 yrs 6 mos

Total Experience

2 yrs 4 mos

Average Tenure

3 yrs 11 mos

Current Experience

Ibm

Senior Cloud Platform Engineer - Cloud | DevOps | Gen AI - AWS, IBM Cloud

Jun 2022 – Present · 3 yrs 11 mos · Bengaluru, Karnataka, India · On-site

Chatbot/Slack Bot – Gen AI & IBM Watsonx Integration
Engineered a full-stack Slack bot integrated with IBM Gen AI Watsonx to enable contextual incident analysis, file intelligence, and natural language dialog for operations support — improving incident triage and automation.
Migrated legacy Slack file workflows to new API models (“uploadFileV2”) to ensure compliance and scalability. Enhanced bot orchestration with On-call Configuration Mapping (OCM), command processor APIs, and ServiceNow integration for ticketing and notifications, reducing response time and manual interventions. Maintained learning datasets, process documentation, Instana monitoring dashboards, and ensured seamless CI/CD deployment and validation across environments.
Incident Management API v2 (IM API v2)
Led the design and development of IM API v2, streamlining incident lifecycle operations and backend reliability. Delivered feature-rich endpoints (GET, POST, PATCH, DELETE) for incidents, attachments, and comments with robust validation, IAM-based security, and advanced error handling.
Integrated with ServiceNow and PagerDuty for automated incident sync, token rotation, and webhook-triggered MTTR metrics.
Drove code modularity, refactoring, and unit test coverage, creating OSS developer guides and runbooks that accelerated team onboarding and FedRAMP compliance.
Other API and Automation Projects
Contributed to Subscription, BastionX (PAG monitoring), and Scorecard backend APIs. Led critical PoCs and migrations — notably database driver refactoring (libpq → jackc/pgx), secret rotation automation, and improved alerting via PAGMON and Instana.
Collaborated cross-functionally to strengthen OSS documentation, enforce code quality standards, and automate expiry alerts for enhanced security compliance.

Cloud Infrastructure AutomationDevOpsGenAIAWSIBM CloudIncident Management+1

Cognizant

Senior AWS - Nodejs Developer - Associate

Jan 2021 – Jun 2022 · 1 yr 5 mos · Bengaluru, Karnataka, India

Developing solutions using Nodejs, Microservices on AWS
EAST Decommission – Migrate and Modernize Legacy Application / Service to AWS – Node.js
Services: ECS – Elastic Container Service, EC2, ELB, ASG, Lambda, ElastiCache – Redis, Lambda, S3, KMS, DynamoDB, R53, CloudWatch, CloudFormation.
DB Sync Phase:
Role: Implemented complete migration and sync of Legacy IBM DB2 database (17M records) into AWS tenancy - Elasticsearch (EC2) using Microservices. Developed Operational APIs to get Profiling Memory Insights over bounded time interval of the Sync job running.
Reference Data Load Phase:
Role: Developed a Microservice for automatic loading of Address Metadata Hashmaps in ElastiCache – Redis, used for fetching data in quick interval for Customer response.
Retrieve APIs Phase:
Role: Designed and Developed Retrieve APIs using Lambda Functions to fetch the details from ElastiCache Redis, as per the customer input, perform translation, parse it and respond.
Search by Address ID Phase:
Role: Developed a Microservice which handles 1.5M Search requests daily to fetch details from Elasticsearch, ElastiCache – Redis, build the response as per different Clients within the NFR of 500ms.

Node.jsMicroservicesAWSElasticsearchLambdaDynamoDB

Brillio

Senior Back-End Developer - AWS

Oct 2018 – Jan 2021 · 2 yrs 3 mos · Bengaluru, Karnataka, India

Multiverse – Dynamic AWS Account Creation / Provisioning
Services: Control Tower, Organizations, Service Catalog, CloudWatch, SQS, Step Function, Code Commit, Code Pipeline, Code Build, S3, API Gateway, Config, DynamoDB, Lambda, CloudFormation.
Role: Complete Lifecycle of an AWS Account designed and Implemented. Creation, Staging, Bootstrapping, De-commissioning (Nuke) developed and automated.
Static Auto Scaling
Services: EC2, AutoScaling Group, ELB, CloudWatch, SQS, Step Function, Service Catalog, DynamoDB, Lambda.
Role: Designed and Implemented Horizontal and Vertical Scaling. Multiple alarms scenario process has been handled and coded efficiently. Scalable solution for N projects using Single Step function - State Machine. F5 - Load balancer integrated.
Website-Kit – Serverless Static Website Automation
Services: CloudFront, ACM, R53, S3, Service Catalog, DynamoDB, Lambda.
Role: Complete Automation of Serverless Static Website provisioning using above mentioned services. Siteminder and Gigya OIDC as Auth implemented.
Gigya OIDC Implementation
Services: Cognito, API Gateway, Lambda, DynamoDB, Service Catalog.
Role: Successfully implemented GIGYA OpenID Connect project for Client. Dashboard backend integrated with Service Catalog Products. Existing Client-Standard Website Kit upgraded to support OIDC as Auth.
Lambda Set Service Catalog Product
Services: Lambda, Layers, CloudFormation, Service Catalog, CloudWatch.
Role: Automation of Lambda creation with complete package of underlying services.
Blueprints for various services prepared – RDS, DynamoDB, API Gateway.
Sagemaker Controlled Environment
Services: Sagemaker, S3, IAM, EFS, ECR, CloudFormation, API Gateway, Lambda.
Role: Developed a controlled secure environment for accessing notebook instances.
Integration of Service Catalog products with Web portal.
IAM Surrogator – Boundary Policy Clean Up Service
Services: IAM, CloudWatch Event Rule, Event Bus, Lambda, S3, DynamoDB.

AWSCloudFormationService CatalogDynamoDBLambdaInfrastructure Automation

Ericsson

Full Stack Developer - AWS

Nov 2016 – Oct 2018 · 1 yr 11 mos · Bengaluru Area, India

Developed web portal leveraging AWS core services such as compute-EC2, network-VPC, storage-S3, database-RDS using Python SDK - Boto3.
Utilized the Django web framework's MVT architecture to implement CRUD based views extensively for back-end development.
Used the Django ORM and database schema migrations on the PostgreSQL database instance launched by Amazon RDS.
Handled development and management of front end user interfaces with help of HTML5, CSS3 and JavaScript.
Enhanced user interaction using the Document Object Model (DOM).
Collaborated with other developers using Git source version control for better delivery of the project.
Received Customer Appreciation for the contribution to project delivery

PythonDjangoAWSPostgreSQLHTML5CSS3+1