Vikas Jain

CTO

Gurgaon, Haryana, India21 yrs 10 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

20+ years driving IT transformations at Amdocs
Built high-performing global teams and CoEs
Led profitability turnaround via GenAI automation

Stackforce AI infers this person is a Telecommunications expert with a strong focus on automation and managed services.

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Skills

Core Skills

Managed Services OperationsAutomationBssOss

Other Skills

SRE culture adoptionGenAI-compatible automation frameworksOSS CoEsTalent acquisition partnershipsTransition methodologyGenAITransition ManagementStakeholder ManagementCenter of ExcellenceCentralized DeliveryAgile MethodologiesDevOpsRelease ManagementTelecom OSSTelecom BSS

About

Visionary technology leader with 20+ years at Amdocs, driving global IT transformations, multi-country transitions, and profitability turnarounds. Recognized for building high-performing global teams, creating centers of excellence, and embedding automation-first, GenAI-driven cultures that deliver measurable business impact. SIGNATURE LEADERSHIP STYLE Strategic Innovator: Identifies opportunities to integrate emerging tech into core business delivery. Customer-Centric: Aligns IT strategy tightly with business outcomes for global customers. People-First Leader: Fosters growth, engagement, and retention through a strong coaching culture. Operational Optimizer: Balances cost efficiency with service quality and scalability. CAREER HIGHLIGHT TIMELINE 2023-25: Profitability turnaround via GenAI-led automation. 2019–22: Delivered 5 major multi-country transitions with day-1 stability. 2017–2021: Built and scaled 3 global CoEs. . 2005–2016: Progressive leadership roles in BSS/OSS operations, driving stakeholder satisfaction and delivery excellence.

Experience

Amdocs

5 roles

Head Of Engineering | Engineer Services leader

Promoted

Feb 2026 – Present · 1 mo

Software Development Director

Promoted

Mar 2017 – Feb 2026 · 8 yrs 11 mos

Key Achievements:
Directed multiple managed services transitions in Non-Dox areas, delivering higher-than-P&L profitability.
Spearheaded SRE culture adoption, achieving 30% operational efficiency via cross-project reusable automation.
Designed GenAI-compatible automation frameworks, accelerating code generation for platforms like Dynatrace & TIBCO.
Delivered 5–6 successful transitions in 5 years, ensuring rapid stabilization from day one.
Established OSS, Network Operations & Beyond Dox CoEs, enabling centralized delivery and faster account ramp-up.
Enhanced hiring speed for niche skills through strong vendor and talent acquisition partnerships.
Created Effective transition methodology and related templates for faster & Successful transitions of IT Managed services operations

Managed Services OperationsSRE culture adoptionGenAI-compatible automation frameworksOSS CoEsTalent acquisition partnershipsTransition methodology+1

Software Development Manager

Promoted

Apr 2012 – Feb 2017 · 4 yrs 10 mos

Working closely with pre sales teams on new projects and RFPs in EMEA and APAC regions
Managing large scale delivery projects and managed services form India in BSS and OSS areas
Providing effective L3 and development support to customer from offshore
Working on Agile and DevOps methodologies
Involved in discovery and estimation of new projects for TSA, VHA.
Single handedly worked on discovery, transition and estimation of TSA project from TSA to Amdocs
Managing E2E delivery of CRs, Defects in BSS and OSS domains
Leading a team of 40+ people working for multiple Accounts/Customers in OSS area
Leading multiple initiatives for operational excellence, employee connect and knowledge management at unit level
Release management, managing team to deliver multiple parallel large ( 10K to 15K hours) and minor ( agile) releases, defects, changes and merges with complete SDLC cycle
Effective production on-going support to overseas clients 24X7
Stakeholder management
Building employee connect and trust to create a positive environment
Built a culture of continuous improvement and appreciation for peers
Performance management, setting effective goals and employee expectations to achieve unit targets