Oct 2023 – Dec 2024 · 1 yr 2 mos · Hyderabad, Telangana, India · Hybrid

• Led full-cycle employee lifecycle management across recruitment, onboarding, performance, and offboarding, ensuring smooth, people-first processes.
• Spearheaded the implementation of Keka HRMS, automating payroll, attendance, and leave workflows-improving efficiency and reducing manual errors.
• Oversaw performance management using 15Five, facilitating continuous feedback, structured appraisals, and alignment of individual goals with business objectives.
• Managed compensation, benefits programs, and salary structuring while ensuring compliance through BambooHR, Keka, and internal systems.
• Supported employee relations and engagement initiatives, resolving grievances promptly to enhance retention and foster a positive workplace culture.

Apr 2022 – Apr 2023 · 1 yr · Hyderabad, Telangana, India · Hybrid

• Coordinated end-to-end hiring processes for IT, Digital Marketing, Operations, and Finance functions, enhancing Google's global recruitment operations.
• Acted as the primary point of contact for candidates, ensuring seamless interview experiences in close collaboration with hiring managers and sourcing teams.
• Consistently delivered 20+ closures per day while maintaining KPI benchmarks between 76-89%, ensuring timely communication with stakeholders and excellent candidate experience.
• Worked daily with ATS integrations, G-Hire, Skyvine, TNG Tool, and GUTs to streamline scheduling, candidate tracking, and documentation across global roles.
• Facilitated interviewer calibration sessions and ensured accurate scheduling logistics to optimize interview processes.

Feb 2018 – Dec 2021 · 3 yrs 10 mos · Vishakhapatnam, Andhra Pradesh, India · On-site

• Managed daily operations across two high-volume outlets, overseeing shift planning, team performance, and customer service delivery
• Led end-to-end HR functions including recruitment, onboarding, payroll coordination, attendance tracking, and disciplinary management
• Oversaw vendor relationships and implemented cost control measures while ensuring compliance with labor laws and FSSAI regulations
• Developed and implemented SOPs for hygiene and service standards, improving operational consistency and customer satisfaction
• Collaborated with business owners to drive strategic initiatives and maintain smooth operational flow
• Optimized delivery workflows and adapted operational strategies during COVID-19, ensuring uninterrupted business continuity

Nov 2016 – Nov 2017 · 1 yr · Greater Hyderabad Area · On-site

• Designed and delivered functional and self-development training programs tailored to operational workflows and client expectations.
• Facilitated induction and job-specific training for new hires, enhancing onboarding experience and role preparedness.
• Collaborated with AdRoll stakeholders through regular syncs to align training objectives with operational needs.
• Conducted process refreshers and soft skills workshops, utilizing post-training evaluations to assess effectiveness and improve learning outcomes.
• Tracked L&D and compliance training through Workday Learning, improving visibility and identifying upskilling opportunities for tenured employees.

Nov 2013 – Mar 2016 · 2 yrs 4 mos · Greater Hyderabad Area · On-site

• Account Management Specialist - TAM Executive
• Managed end-to-end seller accounts, including onboarding, catalog/content updates, logistics coordination, and inventory management, resulting in improved seller experience.
• Identified process gaps and collaborated cross-functionally to resolve seller issues and streamline supply chain flow, achieving consistent performance metrics.
• Client Escalation Team Lead – North America (Pilot Team)
• Led Amazon’s pilot Client Escalation Team, streamlining support workflows and stabilizing performance metrics, earning the Site Leader Award for excellence
• Conducted quality audits, delivered coaching, and refined SOPs to improve team efficiency and escalation resolution.