May 2024 – Jan 2025 · 8 mos · Mumbai, Maharashtra, India

• Leading the E-comm & Digital business for Tim Hortons in
• Indian market.
• Develop and implement comprehensive E-commerce strategies
• to achieve business objectives, including revenue growth,
• customer acquisition, and retention.
• Analyze sales performance metrics and market trends to
• optimize revenue generation through effective pricing
• strategies, promotional campaigns, and product assortment
• planning via Digital channels.
• Collaborating with the marketing team to develop and execute
• digital marketing campaigns that drive traffic, conversion, and
• customer engagement.
• Utilize data analytics tools to monitor E-commerce
• performance, derive actionable insights, and make data-driven
• decisions to optimize operations and achieve KPIs at store
• level.
• Implementing cost control measures and taking initiatives to
• optimize spending, improve efficiency, and maximize
• profitability.

Jul 2023 – May 2024 · 10 mos

• Leading a team of 6 Regional Key Account Managers.
• Taking charge of the revenue amounting to 65 crores from 55
• Key Accounts brands and facilitating their month-over-month
• growth.
• Closely working with Key brands and helping them with
• expansion and creating new business opportunities.
• Sustaining advertising revenue at Rs.3 Cr/month from key
• brands and ensuring they receive a satisfactory return on their
• investment.
• Monitoring market conditions and competitor actions to adjust
• business strategies and market share.
• Helping Key brands with new SKU launches and menu
• consulting based on data analysis.
• Overseeing a favorable Profit and Loss (PnL) and collaborating
• with the operational team to streamline expenses, enhancing
• the overall health of the PnL.
• Assisting the platform in acquiring market share for each
• brand through the implementation of impactful strategies and
• achieving quarterly projections for the brands.

Feb 2022 – Aug 2023 · 1 yr 6 mos

• Handling a team of 11 Account Managers & Key Account Managers with a portfolio of Rs.22 crores/month for top subzones in Mumbai City.
• Handling PnL for the zones and working closely with the State Head and helping with the end-to-end cluster business.
• Assign targets, allocate leads, and track the performance of each team member along with ensuring high efficiency of work.
• Provide effective leadership to the team and ensure all Business Analysts meet/exceed sales targets provided to them by actively mentoring and guiding them.
• Actively up-sell each business opportunity to maximize revenue opportunity.
• Effectively manage inventory in the assigned area to maximize yield, revenue, utilization, and penetration in the zone.
• Maintain strong relationships with the key merchants in the area by planning regular visits and interactions.
• Plan and execute regular training to fill existing gaps and upskill the team.

Feb 2020 – Jan 2022 · 1 yr 11 mos

• Handling a revenue of Rs.15 crores/month for National Chains and consulting them for more growth.
• Helping clients with Data and Business analysis for their new brand launch and new city expansion.
• Helping brands with business planning, strategy, and operation & user analyses for better user experience.
• Responsible for generating and planning ads budget MoM for marketing for National brands, It includes CPC (Cost per click), Video ads & other trending tiles.
• Responsible for maintaining healthier Operational metrics so users can get better Food and brand can maintain good hygiene.
• Responsible for all weekly and monthly reports which helps brands to keep a deep understanding of business growth/degrowth, operational metrics, user experience, promotions.
• Handling a team of 1 person and mentoring and monitoring the performance of MoM.

Jul 2019 – Jan 2020 · 6 mos

• Manage and grow relationships with the merchants: identifying opportunities and taking initiatives to
• grow the business of accounts in assigned areas.
• Analysing data and ensuring MoM growth of merchant's business by increasing their orders and
• reducing rejections.
• Helping merchants scale up their businesses by making decision on aspects like pricing coverage of
• delivery areas, branding needed, and any other related aspects to get the merchant maximize visibility
• on platform with consultative selling and implementing marketing strategy.
• Creating reporting formats for daily/weekly/monthly reporting for the function and publish reports on
• the aligned frequency to all stakeholders on progress of merchants.
• Maintained extensive knowledge of competitors offerings and presence in assigned territory.
• Grew territory by 37% through successful networking, partnership development and contract
• negotiation. Handling and mentoring a team of the Account Managers.

Nov 2017 – Jun 2019 · 1 yr 7 mos

• Build and maintain strong, long-lasting relationship with Restaurants partner.
• Managing a portfolio of the Restaurants and help them with online ordering service.
• Analysis the business of the Restaurant partner and consult them for growth on online ordering business.
• Managing the Revenue for the company and acquire new revenue from the existing partners.
• Communicate the progress of monthly basis and initiate the new projects.
• Collaborate with sales team to identify and grow opportunities within the assigned area.
• Assist with the challenging issue escalations as needed.
• Working as a Mentor to handle a team of the new members and guide them about the roles and responsibilities.

Oct 2015 – Nov 2017 · 2 yrs 1 mo · Mumbai Area, India

• Responsible for performing tasks that will maximize business opportunities in new and existing markets. Focused on acquiring new business to business technology clients via cold calling and extensive follow up. Also in overall charge of establishing, maintaining and developing working relationships with both internal and external partners.
• Generated new business for the company via cold calls, in person visits, referrals from merchants and inbound lead by company.
• Utilised a CRM to track down old prospects in attempt to convert to new revenue as well as re- establish relationship with previous paying clients.
• Maintaining a list of key client's accounts and working to cultivate these clients.
• Building up a sales pipeline of business opportunities that will ensure sales targets are met.
• Established and maintained relationships with several major merchants in respected areas.
• Responsible for managing areas with new and old business and connect merchant with supply requirements.

Oct 2014 – Mar 2015 · 5 mos · Mumbai

• . Responsible for maintaining the relationship with existing clients of the bank.
• · Explain them about the different product of the bank and give the sales pitch regarding the product.
• · Responsible for some society and corporate activity for the bank products.
• · Generate leads from different sources and take follow up for closure.

Mar 2014 – Sep 2014 · 6 mos · Mumbai Area, India

• Targeted new markets and increased sales through proactive sales and negotiation techniques.
• Listened closely to customer needs and ascertained appropriate business solutions within expected
• price range.
• Increased overall revenue from listing sales through effective salesmanship and great negotiation skills.
• Maintained relationships with established accounts and prospected new retailers by calling on
• customers and engaging prospects in person.