Tera Harris

Operations Associate

Overland Park, Kansas, United States22 yrs experience

Highly Stable

Key Highlights

Built documentation from scratch during a major system upgrade.
Created advanced Excel tools improving departmental visibility.
Led system upgrades minimizing downtime for major clients.

Stackforce AI infers this person is a Data and Systems Analyst with a focus on process optimization in the Healthcare and SaaS industries.

Contact

Skills

Core Skills

Business Process ImprovementData IntegrityData Analytics

Other Skills

CredentialingExcelRecords ManagementSQLMicrosoft Power BIData AnalysisProcess Improvement AnalysisWorkdayMicrosoft Office SuiteCritical ThinkingEasily AdaptableOffice AdministrationOnboardingStatutory CompliancesSystem transitions

About

With 25+ years in operations and system support, I’ve built a career on stepping up when others freeze. Whether it’s a system migration, new implementation, or process rebuild, I create the structure and documentation that keep teams running smoothly — even without a roadmap. 💡 What I Do Best: Lead system upgrades and data transitions — creating documentation, workflows, and user training that stick Use SQL (intermediate), Power BI (learning), and Excel (advanced) to clean, analyze, and visualize operational data Identify inefficiencies and turn them into repeatable, efficient processes Thrive in fast-changing environments that demand independence, initiative, and problem-solving 🏆 Proud Win: During a major system upgrade, I discovered zero documentation for my role — so I built it from scratch. My procedures and reports became the go-to framework for the entire department, streamlining workflows long after the transition ended. 📊 Why Data: I love clarity. Whether it’s untangling messy data or designing reports that make leaders say, “Now that makes sense,” — that’s the work that lights me up. 🚀 Next Step: I’m pursuing roles in Data Analytics, Systems Analysis, or HRIS — building on my background in process improvement and my certifications in SQL, Power BI, and Oracle Cloud. My focus: keep learning, keep optimizing, and turn messy data into meaningful answers.

Experience

22 yrs

Total Experience

10 yrs 9 mos

Average Tenure

6 mos

Current Experience

Wellsky

Data Specialist

Nov 2025 – Present · 6 mos

Ppm

Office Services Specialist

Jan 2024 – Nov 2025 · 1 yr 10 mos · Overland Park, Kansas, United States · On-site

Maintain high-accuracy provider data across multiple credentialing and underwriting systems, ensuring compliance with state and carrier requirements.
Develop and refine advanced Excel tracking tools to monitor licensing, expirations, and compliance timelines, improving accuracy and visibility across departments.
Identify and resolve workflow inefficiencies by documenting procedures that standardize operations and enhance accountability.
Support data integrity by reconciling records across internal databases and regulatory systems, reducing errors and rework.
Provide administrative and analytical support to senior leadership, delivering reports and insights that guide decision-making and improve turnaround times.
Collaborate cross-functionally with underwriting, compliance, and operations teams to streamline communication and maintain audit-ready documentation.

Business Process ImprovementCredentialing

Credit world

Administrative Support Specialist

Apr 2004 – Dec 2023 · 19 yrs 8 mos

Created, maintained, and optimized reports, SQL queries, and SOPs to streamline operations and ensure accuracy across multiple client systems.
Provided high-level administrative support to senior leadership, coordinating priorities, documentation, and cross-department communication to keep projects on track.
Led multiple system upgrades for major clients, managing testing, file transfers, and process adjustments to minimize downtime.
Oversaw bookkeeping, vendor management, and month-end compliance documentation including attestations and audits.
Managed website logins, user access, and data security protocols to ensure proper data transfer and protection of sensitive information.
Used advanced Excel daily for data cleaning, reconciliation, and reporting; self-taught in SQL, Monarch, and Adobe Professional to automate forms, fillables, and reports.
Conducted research to locate individuals for legal or garnishment verification, ensuring accuracy in attorney and state reporting.
Organized company events, supply orders, and mail operations while maintaining structure and efficiency across departments.

Data AnalyticsSQL