Thanh Phuong Dang

CEO

Hornsby, New South Wales, Australia21 yrs 5 mos experience

Highly StableAI Enabled

Key Highlights

Transformed IT operations for multiple organizations.
Spearheaded cloud migrations with high uptime.
Created innovative solutions for operational efficiency.

Stackforce AI infers this person is a SaaS IT Operations Manager with a strong focus on service delivery and operational efficiency.

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Skills

Core Skills

Service DeliveryLeadershipOperational EfficiencyOperating Systems

Other Skills

Service Delivery ModelsArtificial Intelligence (AI)Data IntegrityITIL CertifiedIT Service ManagementMicrosoft OfficeTeam ManagementCustomer ServiceTeam BuildingTeam MotivationCross Functional Team BuildingIT as a Service (ITaaS)Mac OS X Server

About

I’m the guy leadership calls when they want to do something ambitious but have no idea how, and I’m the guy the tech team loves because I speak human as fluently as I speak Terraform. Most importantly: I get a ridiculous amount of energy from fixing things that everyone else has quietly given up on. If your reaction to that sentence is “oh god please come here”, then we’re already halfway to being best friends. Instead of boring you with how many decades I’ve been accidentally collecting, let me tell you what I actually do for fun: I walk into messy, under-funded, overly complicated organisations and turn their IT from a daily fire drill into something that just… works. Quietly. Cheaply. Securely. And (this bit is important) in a way that makes the staff think technology is finally on their side instead of trying to ruin their day. I’ve built entire IT ecosystems from zero (twice), moved whole companies to the cloud without anyone noticing until their Wi-Fi got better, weaponised AI before it was trendy, and turned data into actual decisions instead of PowerPoint decoration. Here I am - PAUL DANG

Experience

21 yrs 5 mos

Total Experience

6 yrs 6 mos

Average Tenure

1 yr 11 mos

Current Experience

Service Manager

Sep 2024 – Present · 1 yr 9 mos

Service Delivery ModelsOperational Efficiency

Sharkninja

2 roles

IT Services Manager ANZ

Jul 2024 – Present · 1 yr 11 mos · Sydney, New South Wales, Australia · On-site

Service DeliveryOperating Systems

Information Technology Operations Manager - ANZ

Jul 2024 – Present · 1 yr 11 mos · Sydney, New South Wales, Australia · On-site

Transformed Sydney and Auckland into world-class office, innovative product training facilities and showrooms within a month while also reducing workstation costs and enhancing their performance is allowing Shark Ninja can achieve its ambitious goals within the tight timeframe while also enhancing workstation performance and reducing costs.
Lead and completed Sydney office from 45 to 180 workstations while adding world-class innovative products training facilities and showroom in record time of 1 month. But also drastically reduced the cost of each workstation while enhancing their performance by 40%.
Created One-Click Video conference solution by simplifying the process to single click for 16 meeting room is a game-changer. It reduced setup time, minimizing technical issues but still ensuring smooth and efficient meetings, which crucial for productivity and collaboration.
Spearheaded cloud infrastructure migration to Azure, achieving 99.9% uptime and optimizing resources utilization by 30%.
Introduced Mobile Device Management for Mac OS, iOS, Windows OS and android policies that bolstered security and improved remote operations for over 200 thru-out ANZ regions.
Establishing an effective vendor relationship for better and faster service, including procurement processes, technical support and best pricing policies. Create and maintain such relationships undoubtedly contributes significantly to the company's operational efficiency and cost savings.
Identified and cooperate with data team to migrate a finance team to NetSuite

Service DeliveryLeadership

Isentia

2 roles

SOE Leader

Jun 2017 – Sep 2024 · 7 yrs 3 mos

Service DeliveryService Delivery Models

SOE Engineer

Jun 2017 – Sep 2024 · 7 yrs 3 mos

Service DeliveryService Delivery Models

Appen

Global Service Manager

Feb 2015 – Jun 2017 · 2 yrs 4 mos · Sydney, Australia

Build and managing Software and Desktop supports team based in Davao, Philippines, Chatswood, Australia

Service DeliveryService Delivery Models

Foxtel

Technical Support Executive

Jan 2004 – Feb 2014 · 10 yrs 1 mo · Sydney, Australia

Executive/VIP Desktop Support Technician to provide day-to-day white glove process and technical support for Senior Executives and their Administrative Assistants. I provided a very high level of technical proficiency and requires an individual with executive presence and strong communication skills. Within this role I must quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, Skype Enterprise Voice, business application software, telecommunication issues and potentially local network issues.

Operating Systems