Aug 2022 – Aug 2025 · 3 yrs · Wrexham, Wales, United Kingdom · Hybrid

• In Chetwood Bank, I have been instrumental in designing and developing comprehensive reporting frameworks and interactive dashboards. My efforts have focused on enhancing the organization's decision-making processes by translating complex datasets into actionable insights. I have been deeply involved in formulating strategic KPIs for new financial products, aligning them with industry standards to ensure compliance while also facilitating better tracking of product performance. My role encompasses identifying potential financial risks through predictive analytics and implementing measures to mitigate these challenges effectively. By automating workflows, I have streamlined processes, improving operational efficiency and ensuring the delivery of accurate and timely insights. I have also contributed to resource planning by developing models that forecast trends, enabling more effective allocation of resources and fostering a data-driven culture within the organization.

Aug 2021 – Jan 2022 · 5 mos · Exeter, England, United Kingdom · On-site

• In this role, I provided exceptional customer service by addressing inquiries, resolving issues, and guiding customers to ensure an optimal experience. I managed diverse payment processing tasks, ensuring accuracy and adherence to protocols, while also handling returns and refund requests to maintain customer satisfaction. Monitoring in-store stock levels and promptly identifying discrepancies were central to my responsibilities, helping to maintain operational efficiency. Additionally, I collaborated with management and other teams to address and resolve service or inventory issues, contributing to a seamless customer experience. This position honed my interpersonal and problem-solving skills while fostering a proactive approach to customer engagement and operational excellence.

Apr 2019 – Sep 2020 · 1 yr 5 mos · Chennai, Tamil Nadu, India

• As a Research Data Analyst, I played a pivotal role in leveraging large datasets to analyze client engagement trends and optimize strategies for improved outcomes. I collaborated with global teams to convert data findings into actionable insights, which significantly enhanced client relationship management. My work involved utilizing advanced statistical techniques to identify trends and correlations that informed strategic decisions for financial and corporate clients. I developed customized reports and dashboards that provided real-time tracking of key performance indicators, enabling stakeholders to make informed decisions. This role allowed me to explore the nuances of human behavior and relationship dynamics, contributing valuable research insights that supported organizational innovation and strategic growth.