Tiara L. — Program Manager

As a Senior Supportability Program Manager, I value the brand that we at GitHub Support have created, and endeavour to find new and innovative ways to keep delivering a great support experience for all our customers while retaining our well-loved and delightful developer experience. I'm able to leverage my numerous years of experience as a Support Engineer and Team Lead, where I’ve spearheaded and contributed to multiple projects aimed at improving workflows and processes both internally and externally, while maintaining a keen awareness of the potential impact these changes can have on our users and support teams. I’ve proven myself to be a performance-oriented achiever who can successfully manage competing priorities in a rapidly evolving environment, while also maintaining a broad people-first strategic vision. My peers say that I'm diligent and focused, and appreciate that I solicit feedback to ensure alignment on key projects. I am also personally interested in how technology intertwines with what a more transparent and democratic society looks like. I'm responsible, with a strong work ethic and I love learning from others and working in a team. I am qualified in Communication Studies, speak English fluently and excel at writing critically and creatively. The tools I am comfortable with using are GitHub, PowerBI, Slack, Zendesk, Alfred, Sentry, Splunk, Java, Python, git, C, Arduino, Autodesk Maya, Adobe Creative Suite and Descript. I've also studied computer science, 3D animation, coaching and leadership, and communications. I have the ability to live and work in Australia, New Zealand & Singapore.

Stackforce AI infers this person is a SaaS expert with strong technical support and program management capabilities.

Location: Balwyn North, Victoria, Australia

Experience: 11 yrs 4 mos