Tiffany Morgan

Business Development Executive

Cedar Falls, Iowa, United States20 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in client relationship management.
Expertise in business development and sales strategy.
Strong leadership skills with a focus on team performance.

Stackforce AI infers this person is a Client Services Manager with expertise in B2B customer relationship management and business development.

Contact

Skills

Core Skills

Client Services ManagementClient ServicesBusiness DevelopmentSales StrategyCustomer Relationship ManagementSales Management

Other Skills

Social MediaCustomer Relationship Management (CRM)NetworkingInterpersonal CommunicationMarketingSocial NetworkingForecastingSales OperationsCustomer ServiceMicrosoft OfficeProblem SolvingInventory ManagementTime ManagementSalesKey Account Development

Experience

20 yrs 5 mos

Total Experience

4 yrs 1 mo

Average Tenure

4 yrs 4 mos

Current Experience

Synectics inc.

2 roles

Client Services Manager

Promoted

Oct 2024 – Present · 1 yr 7 mos

· Serve as the primary point of contact for assigned clients, ensuring satisfaction and consistent communication.
· Build and maintain strong, long-lasting client relationships through regular check-ins and QBRs
· Understand client business goals and align service offerings accordingly.
· Handle escalations promptly and effectively, ensuring positive resolution and client retention.
· Monitor service metrics and produce regular reports to track client satisfaction and performance.
· Conduct root cause analysis and implement corrective action plans for service issues.
· Monitor daily performance, provide coaching, and conduct regular 1:1 reviews.
· Manage resource allocation and communicate priorities with internal teams.
· Identify gaps in service delivery and lead initiatives to close those gaps.

Client Services ManagementClient Services

Senior Client Services Coordinator

Jan 2022 – Oct 2024 · 2 yrs 9 mos

Client Services ManagementClient Services

Wayne communications

Business Development Specialist

Sep 2020 – Dec 2021 · 1 yr 3 mos · Cedar Falls, Iowa, United States

· Identify and pursue new business opportunities to drive revenue growth.
· Develop and execute strategic plans to meet and exceed sales targets.
· Expand market presence through prospecting, lead generation, and networking.
· Develop partnerships and alliances to enhance offerings and expand reach.
· Negotiate and close high-value deals with a focus on long-term value.

Social MediaCustomer Relationship Management (CRM)Business DevelopmentSales Strategy

Bertch cabinet mfg. inc.

Customer Service Representative

Feb 2020 – Sep 2020 · 7 mos

Customer Relationship Management (CRM)

Pepsico

3 roles

Foodservice Sales Representative

Promoted

Mar 2018 – Oct 2019 · 1 yr 7 mos

· Effectively managed 700+ accounts
· Build and nurture long-term relationships with prospective and existing clients.
· Understand client needs and pain points to tailor solutions effectively.
· Take initiative in launching new campaigns, market entries, or service offerings.
· Analyze market trends, customer behavior, and competitor activities.
· Identify gaps in the market and recommend innovative business strategies.
· Provide insights to product and marketing teams to refine go-to-market approaches.

Customer Relationship Management (CRM)NetworkingCustomer Relationship ManagementSales Management

Foodservice Sales Coordinator

Promoted

Oct 2013 – Mar 2018 · 4 yrs 5 mos

Customer Relationship Management (CRM)

MEM Administrative Assistant

Nov 2012 – Oct 2013 · 11 mos

Cbe companies

Senior Collections Specialist

Jul 2005 – Nov 2012 · 7 yrs 4 mos · Waterloo-Cedar Falls Area

· Lead and mentor a team of collections agents to achieve departmental KPIs and recovery targets
· Handle escalated calls and complex disputes with professionalism and empathy.
· Negotiate payment plans or settlements in line with company policies and regulatory standards.
· Ensure timely follow-up on commitments and broken promises to pay.
· Ensure all collection practices comply with local, federal, and industry regulations (e.g., FDCPA).
· Maintain accurate documentation and audit trails for all communication and actions.
· Train team on compliance standards, scripting, and proper handling of sensitive information.
· Onboard new team members and provide continuous training on systems, scripts, and best practices.

Customer Relationship Management (CRM)