Jun 2023 – Sep 2024 · 1 yr 3 mos · Gurugram, Haryana, India

• Developed a Business Listing Optimization Strategy by creating, updating, and managing business listings across Google, Facebook, Bing, Apple.
• Integrated Birdeye with multiple CRMs (e.g., Cliniko,Intuit Quickbooks, Curve Dental, Lightspeed, Tekmetric, ServiceM8, Sitelink, Constant Contact etc.
• Optimized customer experiences by implementing seamless Birdeye integration with multiple CRMs and automated check-ins using contact triggers.
• Empowered clients with streamlined appointment management through Birdeye-CRM integration, significantly enhanced customer service efficiency.
• Implemented Lead & Conversation Writeback, automating new customer data transfer to CRM, enabling the sales team to promptly follow up and convert leads into customers, increasing
• conversion rates by 50%.
• Implemented an automated Customer Experience Score Writeback process to CRM, enabling real-time tracking of customer feedback.
• Implemented a Contact Sync trigger for seamless customer synchronization, facilitating daily updates and automated review/survey requests for customers checking in through Birdeye Integration.

Apr 2022 – Jun 2023 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Worked with the onsite dev Team to create an Aggregator service as a part of Oracle Cerner’s Cloud.Next AWS Migration.
• Contributed towards multiple Java-based microservices and improved their efficiency by writing Junits with coverage of over 95% using Junit and Mockito.
• Automated and Optimized E2E APIs testing and its response validation using Postman Assertions.

May 2021 – Mar 2022 · 10 mos · Bengaluru, Karnataka, India

• Worked on the Unified Genisys Tool that allows a user to get a Unified view of technical and functional resources of different solutions through a single search box.
• Designed and Implemented a Search/Create Page with multiple filters where users can create a post, comment on posts, and can access all its recently created Posts, Commented Posts, Posts with multiple filtered statuses, etc.
• Implemented search, post & comment feature in Unified Genisys Tool project to help the Organization associates to post their queries over the forum.
• Reduced the effort of searching for an existing or investigating a new issue within the Organisation by 99%.
• Facilitated the Contract Management(CCM) team to investigate faster using the Unified Genisys Tool. Hence, reducing their turn-around time by 99%.
• Functioned with the contract Management(CCM) dev team to enhance and support the development of the CCM Portal.

Jul 2020 – Sep 2020 · 2 mos · Bengaluru, Karnataka, India

• worked on Supervised machine learning Algorithms
• Data for Machine Learning
• Optimising Machine Learning Performance.
• worked on Breast Cancer Detection - Used the Breast Cancer Wisconsin (Diagnostic) Database to predict the likelihood of breast cancer using customized support vector machines (SVMs) and k-nearest neighbors (KNNs). Compared the accuracy of the two models and found that SVMs achieved 99% accuracy, while KNNs achieved only 85% accuracy. This demonstrates the effectiveness of SVMs for breast cancer prediction.

Jul 2019 – Sep 2019 · 2 mos · Bengaluru, Karnataka, India

• Built 10+ CROSS-PLATFORM Mobile Apps using APACHE CORDOVA (system software).
• Developed a fully-featured Weather Application with includes features like TimeZone Convertor, Location Detector, Music Application, Sun Calculator, etc