TN KARTHIK

Associate Partner

Bengaluru, Karnataka, India26 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 7 years of experience in IVR and Contact Center solutions.
  • Proven track record in managing multi-site deployments.
  • Recognized for excellence with multiple performance awards.
Stackforce AI infers this person is a Telecommunications expert with extensive experience in IVR and Contact Center solutions.

Contact

Skills

Core Skills

Process ImprovementNew Business DevelopmentTechnical SupportClient CoordinationProject ManagementResource Allocation

Other Skills

IVRVXMLCTIAvayaSIPVoIPACDTelephonyTelecommunicationsISDNOracleSQLMicrosoft SQL ServerSpeech RecognitionXML

About

• ITIL Certified with over 5 years of Strategic Planning, Application Support and Incidence / Change Management/IT/ Domain • Demonstrated success in leading, motivating and mentoring teams in multi-cultural to maximize levels of productivity • Possess strong customer centric approach with a distinction of working for premier clients of the organization • An effective communicator with honed relationship, leadership, planning, coordination and analytical skills. • Good knowledge on troubleshooting Windows Operating systems like Windows XP, Windows 7, Windows server 2003, Windows server 2008.. • Skilled in troubleshooting & problem resolution. Basically interested in network design and maintenance • Basic knowledge on ARP, FTP, DHCP, DNS. • Quick learner and excellent team player, ability to meet tight deadlines and work under pressure and be productive with new technologies. Specialties: 7+ Years of progressive experience in Deployment & Installation of IVR, Contact Center, Unified Communication & VAS solution. Expertise in handling overseas client and remote support. Extensive experience in Software Testing & preparing Test strategy and implementation of solution.

Experience

26 yrs 3 mos
Total Experience
7 yrs 9 mos
Average Tenure
13 yrs 5 mos
Current Experience

Cognizant

2 roles

Associate Director

Promoted

Jan 2022Present · 4 yrs 5 mos

Process ImprovementNew Business Development

Sr.Manager - Projects

Jan 2013Jul 2022 · 9 yrs 6 mos

Realsoft, inc.

Technical Leader

May 2007Nov 2012 · 5 yrs 6 mos · Bangalore

  • Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as possible.
  • Detecting, logging, categorising and prioritising incidents and providing initial Incident Support.
  • Closing incidents after verification from users; defining and planning separate procedures for major incidents.
  • Spearheading projects for problem identification and diagnosis to complete satisfactory technical support
  • Escalated trouble tickets to specialized staff for resolution
  • Handling multi-site deployment & installation of our IVR product and conducting demonstration of the product
  • Providing post-implementation support and maintaining a close coordination with the clients
  • Conducting risk assessment and providing customised solutions to the clients

Real soft, inc

Technical Leader

May 2007Nov 2012 · 5 yrs 6 mos

  • Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as possible.
  • Detecting, logging, categorising and prioritising incidents and providing initial Incident Support.
  • Closing incidents after verification from users; defining and planning separate procedures for major incidents.
  • Spearheading projects for problem identification and diagnosis to complete satisfactory technical support
  • Escalated trouble tickets to specialized staff for resolution
  • Handling multi-site deployment & installation of our IVR product and conducting demonstration of the product
  • Providing post-implementation support and maintaining a close coordination with the clients
  • Conducting risk assessment and providing customised solutions to the clients
  • Highlights:
  • Played a stellar role in designing and developing IVR application using IBM Direct Talk / Avaya Dialog Designer / Cisco Call Studio 7.0 & Cosmo Call Designer
  • Acquired new clients to the system, incorporated functional changes, fixed the bugs and addressed the system requests
  • Pivotal in updating client setup documents with the changes
  • Demonstrated excellence in handling more than 10 Contact Centre Deployment
  • Received Performance Award

Baytalkitec

Senior Tech. Support Engineer

Jan 2000May 2007 · 7 yrs 4 mos · Greater Chennai Area

  • As a Senior Tech. Support Engineer I have handled many IVR / Contact Center projects.
  • Highlights:
  • Steered the IVR / Contact Centre Projects and handled the development of applications for reference.
  • Pivotal in deployment of the India’s Largest Dialer solution of 2880 port for Reliance
  • Played a stellar role in the implementation of the Voice Logger Solution for Railtel Call Centre
  • Handling resource allocations and setting up of communication channels across the various horizons of the organization structure.
  • Honoured with the Long Service Recognition 2007 Award in Bay Talkitec, Chennai.
  • Responsible for design, development & implementation activities and Customer interaction

Bay talkitec (pvt.) ltd

Senior Tech. Support Engineer

Jan 2000May 2007 · 7 yrs 4 mos · Greater Chennai Area

  • Highlights:
  • Steered the IVR / Contact Centre Projects and handled the development of applications for reference.
  • Pivotal in deployment of the India’s Largest Dialer solution of 2880 port for Reliance
  • Played a stellar role in the implementation of the Voice Logger Solution for Railtel Call Centre
  • Handling resource allocations and setting up of communication channels across the various horizons of the organization structure.
  • Honoured with the Long Service Recognition 2007 Award in Bay Talkitec, Chennai.
  • Responsible for design, development & implementation activities and Customer interaction
  • CORE COMPETENCIES
  • Product Implementation/Testing
  • Change / Problem/ Incidence Management
  • Application Enhancement
  • Contact Centre Implementation & Support
  • IT Infrastructure management

Education

Bharathidasan University

M.Sc — Physics

Jan 1994Jan 1996

Bharathidasan University

B.Sc — Physics

Jan 1994Present

Kalyana Sundaram High Sec School, Thanjavur

Stackforce found 100+ more professionals with Process Improvement & New Business Development

Explore similar profiles based on matching skills and experience