May 2022 – Present · 4 yrs · Greater Boston

Jun 2021 – Present · 4 yrs 11 mos · Greater Chicago Area

Sep 2020 – May 2023 · 2 yrs 8 mos · San Diego, California, United States

Feb 2020 – Jan 2022 · 1 yr 11 mos · Greater Boston

Jan 2020 – Jun 2021 · 1 yr 5 mos · San Francisco Bay Area

Oct 2019 – May 2023 · 3 yrs 7 mos · Greater New York City Area

May 2019 – Nov 2022 · 3 yrs 6 mos · San Francisco Bay Area

Jan 2019 – Dec 2020 · 1 yr 11 mos · Washington D.C. Metro Area

Nov 2015 – May 2019 · 3 yrs 6 mos · San Francisco Bay Area

• Genesys is a leading provider of contact center and customer experience software solutions. Responsible for the 2,500+ customer and partner facing professionals at Genesys including sales, professional services, training, care, and customer success. Also, responsible for key cross-functional corporate transformations including cloud, subscription, global workforce expansion, and the merger between Genesys and Interactive Intelligence.
• In 2012, Genesys was spun-out from Alcatel-Lucent in a $1.6B transaction with Permira. In September 2016, Hellman and Friedman invested valuing Genesys at $3.8B. With the $1.4B Interactive Intelligence acquisition in December 2016, Genesys is now valued at approximately $5.2B. Genesys has grown revenue from $565m in 2011 to approximately $1.5B in 2018, expanding its product line to address customers of all sizes, moving aggressively into the Cloud and acquiring 14 companies. Today, Genesys is the largest privately held software company in Silicon Valley, the largest Cloud provider in its space, is highly profitable, and does business in over 80 countries.
• We have made many transformations at Genesys over the past six years where I have had an active role. We transformed our sales, customer care, and professional service organizations into innovative customer-focused organizations and created new disciplines like customer success. We also have focused on new strategies and execution plans in our go-to-market including revolutionizing old maintenance programs into new customer lifecycle management initiatives.
• We at Genesys are passionate about customer experience and enjoy advising clients on how to improve the experience of their customers resulting in higher net promoter scores, increased revenue, and lower costs. Finally, I am passionate about the science of selling, change management and employee engagement.

Jan 2012 – Nov 2015 · 3 yrs 10 mos · San Francisco Bay Area

Jan 2007 – Dec 2011 · 4 yrs 11 mos

• Revenue responsibility for almost $2B (or €1.4B) in sales and $250M operating expenses globally for Genesys software, data networking, and unified communications. Responsible for over $1B P&L for EMEA Enterprise including managing over $150M operating expenses and about 1,000 sales, marketing, professional services, customer care support, operations, channel, human resources, finance, and business development individuals. Increased market share in key segments including #1 high-end contact center, #1 telephony and #3 data networks (#7 to #3 in four years). Increased significantly profitability of EMEA Enterprise through revenue increase, margin gains, and opex decreases. Transformed region to benchmarked best-in-class in profitability in target segments. Led complex integration between start-up culture of Genesys and mature culture of enterprise voice and data divisions. Experience in both mature regions and emerging regions such as Russia, Poland, Turkey, Middle-East, and Africa. Experience with broad portfolio of solutions including Genesys branded software (contact center, customer transformation, back-office applications), data networking, unified communications, security, and other enterprise applications.

Jan 2006 – Jan 2007 · 1 yr

• Responsible for #1 Market Share Product Division including Research and Development, Product Strategy, Product Marketing, Business Development, Supply Chain, Operations, Manufacturing, and P&L of microwave solutions for North American market. Led team to gain market share in both mobile carrier and public industry target sectors. Increased profitability through revenue increases and margin gains through 20% reduction in product costs and enhanced value selling. During tenure, led to team to create concept and roadmap for all packet IP radio that has become the industry benchmark for backhaul of mobile traffic. Diversified product portfolio to include satellite radio repeaters and other fast-growing adjacent segments.

May 2002 – Jan 2006 · 3 yrs 8 mos