Tushar Roy

Associate Consultant

Pune, Maharashtra, India11 yrs 9 mos experience
Highly Stable

Key Highlights

  • Proven track record in resolving complex technical issues.
  • Exceptional customer support skills enhancing customer satisfaction.
  • Strong analytical skills with expertise in technical support.
Stackforce AI infers this person is a Technical Support Specialist in the SaaS industry.

Contact

Skills

Core Skills

Technical SupportCustomer SupportCustomer SatisfactionProblem Solving

Other Skills

Root Cause AnalysisSQLCybersecurityRemote TroubleshootingParserAnalytical SkillsOperating SystemsData AnalysisCommunicationConfluenceRegexShell ScriptingTroubleshootingUnixSiem

About

Dedicated and experienced Technical Support Engineer with a proven track record in effectively resolving complex technical issues and providing exceptional customer support. Seeking a challenging role where I can leverage my technical expertise and interpersonal skills to ensure customer satisfaction and contribute to the success of the team.

Experience

11 yrs 9 mos
Total Experience
2 yrs 2 mos
Average Tenure
11 mos
Current Experience

Globallogic

Associate Consultant

Jul 2025Present · 11 mos

Exabeam

Technical Support Engineer III

Oct 2024Jul 2025 · 9 mos · Pune · Remote

Technical SupportCustomer SupportProblem SolvingRoot Cause AnalysisSQLCybersecurity+1

Persistent systems

Senior Technical Support Engineer

Jun 2021Sep 2024 · 3 yrs 3 mos · Pune, Maharashtra, India · Remote

ParserCustomer SupportAnalytical SkillsOperating SystemsData AnalysisCommunication+28

Reliance jio infocom limited

Senior Engineer Operations

Mar 2020Jun 2021 · 1 yr 3 mos · Navi Mumbai, Maharashtra

Operating SystemsCustomer SatisfactionOral CommunicationProblem SolvingRoot Cause

Ibm

Service Delivery Specialist

Aug 2015Mar 2020 · 4 yrs 7 mos · Pune Area, India

Operating SystemsCustomer SatisfactionOral CommunicationProblem SolvingRoot Cause

Wipro limited

Associate Network Engineer

Jan 2013Jan 2014 · 1 yr · Madhya Pradesh, India

Operating SystemsCustomer SatisfactionOral CommunicationProblem SolvingRoot Cause

Education

TIT College

Bachelor of Engineering - BE — Electronics and Communications Engineering

Jan 2008Jan 2012

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