upasana singh — Operations Associate

Operations and Customer Support professional with 6+ years of experience at Airbnb, American Express, and Aon Hewitt. Experienced in travel and hospitality operations, customer support, service delivery, claims investigation, and risk assessment within fast-paced, high-volume global environments. Proven ability to resolve complex customer cases, manage end-to-end operational workflows, and deliver high-quality service while meeting strict SLA, compliance, and quality standards. Strong understanding of travel operations including reservation workflows, itinerary coordination, travel disruption handling, and booking platforms. Core Skills: Travel Operations | Customer Operations | GDS (Sabre, Amadeus, Galileo, Apollo) | Airline Reservations | Customer Experience | Escalation Management | Operations & Program Management | Risk & Fraud Prevention | SLA Management | Process Improvement | Data Analysis | Stakeholder Collaboration. Open to opportunities in Travel Operations, Customer Operations, Operations Management, Program Management, and Customer Experience.

Stackforce AI infers this person is a Customer Operations and Support Specialist in the Travel and Hospitality industry.

Location: Delhi, India

Experience: 7 yrs 2 mos