Utkarsh Gupta

Operations Associate

Ghaziabad, Uttar Pradesh, India3 yrs 4 mos experience

Key Highlights

Over 3 years of experience in administrative support.
Proven track record in B2B client acquisition.
Strong skills in customer relationship management.

Stackforce AI infers this person is a versatile professional in administrative operations and client acquisition within the healthcare and technology sectors.

Contact

Skills

Core Skills

Administrative OperationsClient Acquisition StrategyCustomer Relationship Management (crm)Conflict ResolutionJava

Other Skills

Government Office ProceduresAnalytical SkillsElectronic Health Records (EHR)Conflict ManagementJavaScriptAudit & Inspection SupportFile & Record ManagementNoting & CorrespondenceInter-departmental CoordinationCompliance with Government RulesDocument VerificationE-Office / Digital File SystemsOffice AdministrationAdministrationAdmin

About

Currently working as Clerk (Administration) at Akashvani (AIR) – Prasar Bharati as a Government Servant, supporting administrative functions and public service operations. Previously, I have over 3 years of experience in business development, client acquisition, and customer operations with Info Edge India Ltd (iimjobs.com & hirist.tech), where I contributed to B2B partnerships, strategic outreach, and revenue growth. Experienced in customer success, SLA-based operations, and CRM tools.

Experience

3 yrs 4 mos

Total Experience

11 mos

Average Tenure

5 mos

Current Experience

Prasar bharati

Administrative Clerk

Dec 2025 – Present · 5 mos · New Delhi, Delhi, India · On-site

Handling day-to-day administrative and clerical operations in accordance with government rules and procedures.
Coordinating with internal departments and staff to ensure smooth administrative workflow.
Supporting HR-related activities such as service records, leave management, and attendance documentation.
Processing bills, vouchers, and administrative paperwork as per prescribed guidelines.
Ensuring timely submission of reports and compliance with Prasar Bharati and Government of India norms.
Managing data entry, document verification, and record digitization activities.
Providing administrative support during audits, inspections, and official reviews.
Assisting senior officers in routine administrative tasks and office management functions.
Maintaining and updating official files, registers, and records with accuracy and confidentiality.
Assisting in drafting, noting, and processing official correspondence and office orders.

Administrative OperationsGovernment Office Procedures

Info edge india ltd

Senior Executive in Acquisition and Growth

Jun 2025 – Dec 2025 · 6 mos · Noida, Uttar Pradesh, India · Hybrid

Driving B2B acquisition for iimjobs.com and https://www.linkedin.com/redir/suspicious-page?url=hirist%2etech platforms.
Generating and qualifying leads through calls, linkedIn and email campaigns.
Building strong relationships with HR Heads, Talent Acquisition teams, and startup founders.
Collaborating with internal teams to ensure smooth onboarding and service delivery.
Achieved a consistent monthly growth in client activation and upsell opportunities.

Client Acquisition StrategyAnalytical Skills

Aakash healthcare super speciality hospital

Executive

Oct 2024 – May 2025 · 7 mos · Delhi, India · On-site

Handled high volumes of calls, chats, and emails, addressing patient queries and insurance-related concerns.
Managed TPA coordination, documentation, and pre-authorization processes.
Maintained SLA compliance and improved customer satisfaction through timely resolutions.
Tracked key performance metrics like AHT, FCR, and CSAT in hospital CRM systems.

Customer Relationship Management (CRM)Electronic Health Records (EHR)

Medanta

Assistant Executive

Nov 2022 – Sep 2024 · 1 yr 10 mos · Gurugram, Haryana, India · On-site

Delivered customer support and process management in hospital operations.
Resolved patient and insurance issues across calls, chats, and emails.
Supported team in SLA monitoring, escalation tracking, and junior staff training.
Contributed to a 15% increase in process efficiency by streamlining documentation workflow

Conflict ResolutionConflict Management

Pantechelearning

Java Programming

Apr 2022 – May 2022 · 1 mo · India · Remote

Gained hands-on experience with OOP, algorithms, multithreading, and JUnit testing.
Enhanced debugging and problem-solving skills; reduced bug reports by 20%

JavaScriptJava