Feb 2013 – Oct 2021 · 8 yrs 8 mos

• As UX manager, I contributed to the following:
• 1. Built User Journey from User Research, Wireframes, and Prototypes for product features.
• 2. Managed UX deliverables for 4 Scrum teams to update and enhance the product experience. This includes but is not limited to Requirement translation to product features, Epic prioritization, Story prioritization, and Epic acceptance testing.
• 3. Lead an in-app onboarding tool research and comparison study, acquisition, and implementation for Zaloni Arena SAAS product with 100% success https://www.zaloni.com/aws-governance-solution/
• 4. Created a new design language and helped in the full overhaul of the Zaloni Arena product twice in the product's life cycle.
• This helped in gaining new fortune 500 customers like Bank Of America, Etihad, DU, Verizon, UHG, TIAA, Bremer Bank, TIGO, LabCorp, and many more in verticals like Retail, Finance, Health Care and Telecom.
• Additional Role: ISMS Manager
• In this role, I helped the organization to be successfully audited for the Information Security standard of ISO27001:2013

Feb 2012 – Feb 2013 · 1 yr

• Along with all the Project management-related activities one of the primary contributions I had here was to provide UX Design solutions like User Research, User Journey, Wireframes, Mockups and Managed the Agile Scrum teams.
• 1. Managed and UX Designed the then-new Bedrock Data Management Platform now is called Arena from the ground up. I managed and lead that for 6months kept working on UX needs for the product in phases till now. Which lead to gaining customers like Verizon, UHG, Etihad, Bank of America, and many more.
• 2. Did the UX Design research and Project project management for Cisco CDT – Business Intelligence (BI) tool for business analysis and process management and evaluation technic building, for all Customer Deliverables and Change Request Management.
• 3. Did the UX Design research and Project project management for World Bank Institute - The World Bank, DC – Climate change and e-governance strategy building tool created in accordance to best management practices.
• 4. I worked on the UX Design research and Project project management for IRB - Duke University - Online Research Protocol tracking system for IRB at Office of Research Support.
• 5. I lead UX Design research and Project management for Cisco CDO Common Metrics – Manpower and resource utilization and Decision Support system tool for trend forecasting and aiding change management and process operation

Feb 2010 – Feb 2012 · 2 yrs

• 1. As a Business Analyst and UX Lead I lead a team of 2 to create a BI tool for Cisco PPM (project portfolio management) This is a Resource vs. Program report dashboard. This provides a DSS (Decision Support System) for senior managers for Resource Distribution, Workforce Planning, and Resource Investment Plan. I also created the UX and UI user journey, wireframes, and mockup visualization for this Flash-based tool for various BI reports.
• 2. Another micro project of 8 months where I contributed as UX Designer in doing the User Research, User Journey, Wireframing and final mockups for validation is Cisco CDO Common Metrics – a Manpower and resource utilization and Decision Support system tool for trend forecasting and aiding change management and process operation.
• 3. Worked as PM and UX Lead on defining and designing a very challenging Scalable UX of ECONirman http://eetools.in/ a USAID financed BEE Building Energy Conformance Check Tools.

Jun 2008 – Jan 2010 · 1 yr 7 mos

• 1. UX Design, Project management, and Change management activities.
• 2. Coordinating and reporting via organization MIS and following processes for continual Service Improvement.
• 3. Client interaction for requirement gathering “AS-IS”.
• 4. Business process mapping “TO-BE” and Gap analysis.
• 5. Responsible for Project Delivery Management, Client Relationship Management, and User Experience Evaluation.
• 5. Creating service-level specifications and maintaining Service Level Agreement.

Jan 2007 – Jul 2008 · 1 yr 6 mos

• 1. I was the sole contributor towards UI Visualization, UX research and design to build customer websites
• 2. I was also involved in coordinating and reporting via organization MIS and following processes for continual Service Improvement.
• 3. Gap Analysis with respect to the product of expertise.
• 4. Support to the clients in all respect for conceptualizing, deploying a customer-facing solution.
• 5. Business process mapping “TO-BE” and “Gap Analysis”.

Jun 2005 – Jan 2007 · 1 yr 7 mos

• 1. I was engaged mainly in UX and UI Design for pharma sites.
• 2. I also had to contribute towards SEO effort for the sites.