Nov 2019 – Aug 2025 · 5 yrs 9 mos · Belmont, California · Hybrid

• Owned P&L for a CCaaS product portfolio of $40M+. Built AI strategy, drove product led growth and global product team expansion.
• 1. Architected and drove RingCentral’s AI-first growth strategy for RingCX, launching RingSense AI WEM and Agent Assist—adding $6M+ ARR in 12 months and achieving 60% attach rate.
• 2. Revitalized Digital CX (Engage Digital) business—driving a product-led turnaround from $11M to $20M+ in revenue through a focused partner GTM, sustaining double-digit CAGR in a highly competitive market.
• 3. Scaled and institutionalized global product management across the U.S. and Europe, establishing RingCentral’s first PM practice in Paris; filed 3 patents and fostered a culture of innovation and velocity.
• 4. Directed a cross functional global team of 30+ spread to improve RingCentral’s competitive positioning through new pricing tiers and implementation packages, reducing cost to customers by 50% and improving competitiveness.

Mar 2018 – Nov 2019 · 1 yr 8 mos · San Francisco, California · On-site

• Drove the company’s product-led turnaround that reversed revenue decline, restored growth, culminating in its acquisition by Hootsuite.
• 1. Forged strategic partnerships and led the WhatsApp Business API integration, driving a 300% increase in marketing pipeline and revitalizing market momentum..
• 2. Launched key platform innovations — including cross-channel conversation history and a no-code microbot framework — earning Gartner recognition as a leading vendor in Digital CX (2019).
• 3. Reduced churn below 10% by re-engaging top customers, forming a Customer Advocacy Board, and translating feedback into roadmap priorities.
• 4. Doubled engineering throughput (100% gain) by implementing structured monthly planning and standardized product documentation, boosting delivery reliability.

Jan 2017 – Present · 9 yrs 4 mos · San Francisco Bay Area

• Exits: Impact Science Education acquired by Edgenuity in 2020.
• Current portfolio includes:
• 1. Vega Cloud: Helps enterprises optimize their cloud costs
• 2. Percent: Modernizing the private credit market
• 3. Menten.ai: Using AI for drug discovery
• 4. Valley: Using generative AI for outbound sales
• 5. Bhive: Alternative investment platform for retail investors in India

Dec 2014 – Jan 2018 · 3 yrs 1 mo · Sunnyvale, CA

• Owned the B2C portfolio for financial-planning products—driving innovation in customer experience and API monetization
• 1. Built and launched the College Planner product (0→1), driving $15M in new revenue within the first year.
• 2. Developed a next-generation reporting platform that strengthened institutional relationships, saving $8M in client fee negotiations and earning executive recognition.
• 3. Optimized revenue and engagement through data-driven lifecycle campaigns, improving customer engagement 200%+ and generating $70M+ in incremental AUM via improved onboarding and nurture flows.

Jun 2012 – Dec 2014 · 2 yrs 6 mos · Providence, Rhode Island Area

• Fidelity Investments is a leading financial institution in America. Led product development and brought to market Portfolio Advisory Services at Work™ which in less than two years more than doubled AUM from less than $4B to more $8B.

Mar 2011 – Jun 2012 · 1 yr 3 mos

• eClinicalWorks is a leading cloud EMR/EHR in the nation. I got this job post completion of my Masters. I traveled across the country talking to hospitals and doctors bringing the voice of the customer to build features that would improve clinical efficiency.

Jan 2004 – Jan 2009 · 5 yrs · Mumbai Area, India

• CapGemini India: Senior Consultant (2007 - 2009)
• 3i Infotech: Software Engineer (2004 - 2007)