Vanamali Matha — Project Manager

👋 Hi, I'm Vanamali, an IT Service Delivery & Project Support professional with 4.5+ YOE delivering global IT infrastructure, ITSM, AV, and field service operations across EMEA, APAC, US, UK, and LATAM regions. I specialize in managing multi-region service delivery environments covering EUC, network, wireless migrations, IMACD, ITAD, break-fix, rollouts, site deployments, and hardware refresh programs within SLA-driven ecosystems. I bring strong expertise in work order governance, field engineer dispatch, vendor coordination, contract oversight, and invoice validation, ensuring operational efficiency and enhanced client satisfaction. My experience spans IT Service Delivery Operations, Field Coordination, Service Transition, and Infrastructure Program Support within ITIL-aligned frameworks.I believe high-performing IT operations are built on one principle: clarity in process, communication, and accountability. 𝐂𝐨𝐫𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: • Global IT Service Delivery & Governance • Service Transition & Go-Live Readiness • IMACD / ITAD & Infrastructure Rollouts • Field Engineer Dispatch & Multi-Vendor Coordination • SLA / KPI Governance & Escalation Management • PMO Support, RAID Tracking & Reporting • Client Onboarding & BAU Handover • Workforce Planning &; Resource Optimization. 𝐇𝐨𝐰 𝐈 𝐀𝐝𝐝 𝐕𝐚𝐥𝐮𝐞: By combining ITSM best practices with Project Management frameworks and hands-on experience in ServiceNow, along with working knowledge on Cloud, I help organizations: • Plan and track global infrastructure & managed service programs • Govern onboarding, compliance, and access readiness • Maintain SLA dashboards and performance reporting • Support PMO governance and service transitions • Enable structured collaboration across clients, vendors, finance & Operations. Act as a central coordination point between technology, process, and people. 𝐊𝐞𝐲 𝐈𝐦𝐩𝐚𝐜𝐭 𝐀𝐫𝐞𝐚𝐬 ✔ Managing 200+ monthly IT & IMACD requests with high ITIL compliance ✔ Coordinating field engineers across multiple US states & time zones ✔ Supporting IPC workflows and automation initiatives via ServiceNow ✔ Maintaining SLA dashboards, CTI reports & escalation governance models ✔ Contributing to large-scale infrastructure decommissioning & cost optimisation programs ✔ Supporting global service transition, onboarding & structured documentation. 𝐋𝐞𝐭’𝐬 𝐂𝐨𝐧𝐧𝐞𝐜𝐭: If you’re working in IT Service Delivery, Cloud Infrastructure, or Project Governance - I’d be glad to connect and exchange insights.

Stackforce AI infers this person is a skilled IT Service Delivery and Project Management professional with a focus on global infrastructure operations.

Location: Hyderabad, Telangana, India

Experience: 3 yrs 10 mos

Skills

It Service Delivery
Project Management
Service Transition
Change Management
Itil Implementation
Service Delivery Management

Career Highlights

Achieved 98%+ SLA compliance in global ITSM support.
Managed 200+ monthly IT requests with high ITIL compliance.
Delivered $6.6M in infrastructure cost savings.

Work Experience

SISL Global

IT Project Coordinator (9 mos)

Pomeroy

Service Delivery Coordinator (FSC-NDC) (9 mos)

Google Crowdsource

Google Crowdsource Influencer (1 yr 2 mos)

DXC Technology

Analyst III Infrastructure Services (1 yr 6 mos)

Senior Assistant Service Delivery Coordinator (10 mos)

Education

MBA (PGDM) at Andhra University

Bachelor's degree at SRI GCSR COLLEGE OF EDUCATION

Vanamali Matha

Project Manager

Hyderabad, Telangana, India3 yrs 10 mos experience

Key Highlights

Achieved 98%+ SLA compliance in global ITSM support.
Managed 200+ monthly IT requests with high ITIL compliance.
Delivered $6.6M in infrastructure cost savings.

Stackforce AI infers this person is a skilled IT Service Delivery and Project Management professional with a focus on global infrastructure operations.

Contact

Skills

Core Skills

It Service DeliveryProject ManagementService TransitionChange ManagementItil ImplementationService Delivery Management

Other Skills

Service OperationsDispatchDispatchingServiceNowAWS ConnectPuTTYAppGateIvantiClient CommunicationsProject CoordinatorChange ControlProject DocumentationITILVoiceoversSocial Media Marketing

About

Experience

3 yrs 10 mos

Total Experience

1 yr 6 mos

Average Tenure

9 mos

Current Experience

Sisl global

IT Project Coordinator

Aug 2025 – Present · 9 mos · Chennai · Hybrid

Service OperationsDispatchIT Service DeliveryProject Management

Pomeroy

Service Delivery Coordinator (FSC-NDC)

May 2024 – Feb 2025 · 9 mos · Chennai, Tamil Nadu, India · Remote

Managed end-to-end ITSM support for global clients, achieving 98%+ SLA/KPI compliance.
Oversaw large-scale IT deployments (routers, printers, scanners, switches) with IMACD coordination.
Scheduled technicians, tracked site access, verified task closures, and ensured timely escalation management.
Utilized tools such as ServiceNow, AWS Connect, PuTTY, AppGate, and Ivanti for remote troubleshooting.
Maintained SLA dashboards, CTI reports, and client communications for transparent delivery.
Recognized with a Client Excellence Award for outstanding performance in global coordination and dispatch.

DispatchingService OperationsServiceNowAWS ConnectPuTTYAppGate+3

Google crowdsource

Google Crowdsource Influencer

Oct 2022 – Dec 2023 · 1 yr 2 mos · Remote

I am thrilled to share that I have achieved the top position in the prestigious Google Crowdsource Program for my outstanding performance in generating referrals. This recognition is a testament to my dedication, perseverance, and commitment to contributing to this dynamic community.
Achieved top global position in the Google Crowdsource Program for exceptional community engagement.
Referred and mentored new contributors, growing the global community impact.

VoiceoversSocial Media Marketing

Dxc technology

2 roles

Analyst III Infrastructure Services

Promoted

Jul 2022 – Jan 2024 · 1 yr 6 mos · Hybrid

Managed Deutsche Bank’s global Change Management lifecycle using ServiceNow.
Coordinated 200+ monthly change requests with 98% ITIL compliance and zero audit issues.
Led P1/P2 incident bridges and CAB meetings, reducing approval times by 30%.
Achieved a 40% reduction in incident resolution times for critical tickets.
Delivered $6.6M in infrastructure cost savings through decommissioning and migration projects.
Authored SOPs, SharePoint knowledge bases, and MIS reports, improving delivery efficiency by 25%.

Project CoordinatorService Delivery ManagementChange ManagementITIL Implementation

Senior Assistant Service Delivery Coordinator

Sep 2021 – Jul 2022 · 10 mos · Hybrid

Coordinate and oversee end-to-end service delivery activities to ensure compliance with agreed service levels (SLA/OLA) targets.
Act as the primary point of contact for internal teams and clients regarding service performance, incidents, and escalations.
Monitor service operations, track key performance indicators, and initiate corrective actions to maintain high-quality service delivery.
Collaborate with cross-functional teams to resolve issues, implement improvements, and drive operational efficiency.
Maintain accurate documentation, reports, and records of service performance, incidents, and changes.
Support transition and onboarding of new services or clients, ensuring smooth integration into operational processes.
Facilitate regular service review meetings with stakeholders to discuss performance, improvement plans, and client satisfaction.
Manage incident, problem, and change management processes in alignment with ITIL best practices.
Assist in developing and implementing service improvement plans to enhance customer experience and operational excellence.
Ensure adherence to DXC’s compliance, security, and governance standards throughout service delivery activities.