Varun Kumar Gothwal, PMP

Product Manager

Delhi, India7 yrs 11 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

14+ years of experience in Learning & Development.
Achieved 30% reduction in training time and 80% trainer dependency.
Expert in gamification and Generative AI for learning.

Stackforce AI infers this person is a Learning & Development expert specializing in healthcare and digital transformation.

Contact

Skills

Core Skills

Learning & Development SolutionsProject Management

Other Skills

Generative AIGamificationDigital LearningInstructional DesignTraining EvaluationBusiness StrategyTraining Needs AnalysisLearning DesignCurriculum OptimizationADDIEBlended LearningConsultingStakeholder ManagementCourse DesignIdeation

About

I’m a Senior L&D Manager with 14+ years of experience delivering measurable business outcomes — reducing training time by 30%, improving productivity by 104%, and cutting trainer dependency by 80% across healthcare and enterprise environments. At Sagility, I currently lead multi-LOB learning initiatives across healthcare clients, partnering with business leaders to: -Reduce training time and trainer dependency -Improve operational metrics (AHT, productivity, schedule adherence) -Enable faster readiness for new hires and production agents -Scale learning using gamification, simulations, and GenAI-enabled design Currently expanding into strategic business leadership through ISB’s General Management Programme (2026). I operate best in environments where learning is treated as a strategic system, not a support function.

Experience

7 yrs 11 mos

Total Experience

1 yr 11 mos

Average Tenure

2 yrs 3 mos

Current Experience

Sagility

Senior Manager

Feb 2024 – Present · 2 yrs 3 mos · Bangalore · Remote

Led digital learning and capability initiatives across multiple healthcare LOBs, managing instructional designers and visual designers delivering high-impact learning solutions.
Partnered with operations, WFM, QA, and client stakeholders to diagnose performance gaps, explicitly determining when training is the solution, and prioritising interventions with measurable ROI.
Designed and deployed digital academies, gamified learning journeys, simulations, and GenAI-assisted modules to improve adoption and reduce time-to-proficiency.
Quantified Impact:
30% reduction in overall training duration by redesigning ILT-heavy programs into self-paced, scenario-driven digital learning.
80-100% reduction in trainer intervention, freeing trainer bandwidth and eliminating dependency during ramp-ups.
45% increase in hands-on practice time, improving confidence and early-production performance.
30% decrease in AHT (740s → 511s) and 76.9% productivity improvement in the first 30 days for new hires.
Reduced speed-to-proficiency from 60 days to 30 days, accelerating time-to-value.
Enabled 19% hiring efficiency improvement, reducing FTE requirements (68 FTEs in 2024; projected 19 FTE reduction in 2025).
Delivered $141K+ in projected cost savings across 2024–2025 through training optimization and process enablement.
Drove 90%+ readiness validation prior to production, protecting against SLA breaches and penalties.
Innovation & Scale:
Led GenAI-powered soft-skills and scenario-based modules, covering 1,771 new hires and 23 production advocates, achieving:
100% reduction in trainer time for production agents
80% reduction for new hires
Designed 49+ gamified assessments adopted across 10+ LOBs, improving engagement and knowledge retention.
Built simulation-driven and gamified onboarding programs supporting WFH and WAO models without loss of quality.

Generative AIGamificationDigital LearningInstructional DesignTraining EvaluationBusiness Strategy+2

Optum

Deputy Manager (Instructional Design)

Jan 2023 – Feb 2024 · 1 yr 1 mo · Gurugram, Haryana, India · Hybrid

Led learning design and delivery for healthcare programs supporting new hires and tenured associates, operating within a regulated, SLA-driven environment.
Partnered with business, QA, and training stakeholders to conduct training needs analysis, explicitly identifying performance gaps versus process or system issues.
Designed gamified and scenario-based learning journeys to improve engagement, retention, and readiness prior to production.
Introduced structured assessment and validation mechanisms, improving confidence in go-live readiness and reducing early-production escalations.
Supported curriculum optimization efforts by reducing content redundancy and improving learning flow, enabling faster updates in response to business changes.
Impact Highlights:
Improved learner engagement and assessment performance through gamification-led design.
Reduced rework and iteration cycles by strengthening upfront analysis and design standards.
Strengthened consistency across cohorts while balancing speed, quality, and compliance.

Training Needs AnalysisGamificationLearning DesignCurriculum OptimizationLearning & Development Solutions

Deloitte

Senior Consultant (Instructional Design)

Nov 2021 – Nov 2022 · 1 yr · Gurugram, Haryana, India · Hybrid

Delivered consulting-led learning and capability solutions for enterprise clients, operating in fast-paced, stakeholder-intensive environments.
Partnered with client leadership to diagnose capability gaps, define success metrics, and align learning interventions with business priorities.
Designed blended and digital learning solutions balancing time, cost, scope, and impact, often under tight timelines.
Played a key role in proposal development and solutioning, contributing to learning strategy, effort estimation, and delivery approach.
Acted as a bridge between client expectations and delivery teams, managing trade-offs to protect quality and outcomes.
Impact Highlights:
Enabled clients to shift from content-heavy training to outcome-oriented learning solutions.
Built credibility as a thought partner rather than an execution-only consultant.
Strengthened stakeholder trust through data-backed recommendations and transparent decision-making.
Recognition & Credibility:
Earned 5 formal recognitions during tenure for delivery excellence, client impact, and consulting effectiveness.
Consistently recognized for clarity of thinking, stakeholder management, and ability to deliver under ambiguity.

ADDIEBlended LearningConsultingStakeholder ManagementLearning & Development Solutions

Unitedhealth group

Instructional Designer

Apr 2018 – Nov 2021 · 3 yrs 7 mos · Noida Area, India · Hybrid

Delivered digital learning solutions for large-scale healthcare programs, supporting both new hire onboarding and continuous upskilling.
Partnered with SMEs, trainers, and business stakeholders to convert complex healthcare workflows into scenario-based, application-driven learning.
Supported multiple concurrent initiatives under tight timelines while maintaining quality and compliance standards.
Contributed to standardization and digitization of ILT-heavy content, improving consistency and scalability.
Recognition & Credibility
Earned 30+ formal recognitions over the tenure for learning impact, delivery excellence, stakeholder partnership, and consistency under pressure.
Frequently recognized by business and training leadership for reliability, problem-solving, and ability to deliver in ambiguous, fast-changing environments.

Course DesignDigital LearningInstructional DesignLearning & Development Solutions