Mar 2015 – May 2017 · 2 yrs 2 mos · Mumbai Area, India

• Troubleshoot problems for different rack and blade servers, installation of Windows & Red Hat Linux
• operating systems.
• Installing new Servers, 1G and 10G switches in the rack.
• Maintaining and troubleshooting server related issues at NSE, Netmagic and TATA datacenters.
• Maintenance of Dell Power edge rack servers, Dell Power Edge M420 Blade servers, IBM X3550-M3
• Manage connection, configuration and organization of Cisco equipment in IT architecture of
• organization.
• Configure IT LAN/WAN features.
• Responsible for maintaining and monitoring performance of network.
• Support and provide solutions for network failures, making recommendations for possible fixes.
• Coordinate with team members to reduce technical complications and collaborate on projects.

Jul 2013 – Feb 2015 · 1 yr 7 mos · Mumbai Area, India

• Technical Proficiencies:-
• Servers: - Dell, IBM, Super Micro, Rack & Blade Servers.
• Platforms:- Windows XP, 7,8.Windows Server 2003 & 2008, Redhat Linux 6.0-6.4, Ubuntu, CentOS
• Job Responsibilities:
• Troubleshoot problems for different rack and blade servers, installation of windows & Red Hat Linux
• operating systems.
• Maintaining and troubleshooting server related issues for clients at NSE, Netmagic (BSE and
• Vikhroli) and TATA datacenters.
• Maintenance of Dell Power edge R210, R410 & R610, R710, R720 rack servers, Dell Power Edge M420
• Blade servers, IBM X3550-M3, E series blade center LS20 & Assembled 3u, 2u servers.
• Installation of Citrix Xen Server & VMware virtualization. Creating instances for Xen and VMware.

Oct 2009 – Oct 2012 · 3 yrs · Mumbai Area, India

• Worked for giant Telecom Brands like “3” & “Vodafone” catering to Australian Clients.
• Worked as a Customer Relation Advisor assisting customer’s with their technical queries.
• Assisting customer’s with resolving technical issues related to Smartphone’s, Blackberry and Apple
• IPhone.
• Creating incidents and escalating issues to the Network team.
• Have been a Mentor for new hires assisting them with product and process knowledge.
• Worked on system tools like “Siebel” and “Remedy”.

Nov 2008 – Jul 2009 · 8 mos · Mumbai Area, India

• Worked as IT Assistance for the Company.
• Providing support for US and Canadian Customers
• Calling up Clients and fixing up appointments for IT solution.
• Installing Operating Systems and Activating Microsoft Windows
• Managing and keeping track of the calls taken and calls made
• Coordinating with the Tech Lead and closing incidents

Apr 2005 – Sep 2008 · 3 yrs 5 mos · Mumbai Area, India

• Offered Technical/Software support to Major EDS Clients : (Safety Kleen,
• Harris Bank, Bimbo Bakeries) and to other Clients (Lexmark, Galileo, TCS, Wachovia, Dell, HP, Micro
• Center, Amcom, American Heart Association).
• Assistance offered to Clients in Installation/Configuration of SAP, VPN, and Microsoft Outlook.
• Process training conducted to new agents leveraged.
• Worked on different ticketing tools as : “ Remedy” , “ SAP” , “Service Center” .