Apr 2019 – Dec 2024 · 5 yrs 8 mos · India · On-site

• ● Spearheaded the development of a robust, scalable, and secure financial services platform, increasing market share by 5% and positioning the organization as the #1 trusted rural fintech brand.
• ● Drove technological enhancements and innovations that earned global recognition and secured 3 Google awards.
• ● Enhanced customer satisfaction (CSAT) by 15%, reduced complaints by 20%, and generated 10% additional revenue by leading hyper-automation, RPA, data analytics, and low/no-code platform initiatives, saving 150,000 person-hours.
• ● Achieved 100% compliance and an A+ security rating by embedding security protocols at the design stage, strengthening the cybersecurity framework, and automating controls and reviews.
• ● Secured PCI DSS, CMMI Level 3, and ISO 27001-2022 certifications, enhancing the organization's security and process excellence.
• ● Transformed the technology function into a core organizational driver, reducing go-to-market (GTM) time by 25% through innovation, diversity, and building high-performance teams.
• ● Achieved 50% reduction in operating costs through strategic technology selection and effective negotiation.
• ● Led application, infrastructure and secuirty modernization projects to build state of art platform with 99.99999% uptime.
• ● Lowered carbon footprint by 20% by selecting sustainable technologies and partners.
• ● Secured PPI, BBPS, AUA/KUA licenses

May 2017 – Apr 2019 · 1 yr 11 mos · On-site

• ● Led the UMANG project, integrating over 500+ government services (including EPFO, PAN, and CBSE) under the MeITy initiative, significantly improving citizen access to essential services.
• ● Successfully transformed Spice Digital's financial services function into a fully-fledged organization, driving growth and diversification much early. Been part of the founding team.
• ● Led the end-to-end development and management of B2C platforms, delivering innovative solutions to millions of users.
• ● Laid the groundwork for Spice Money's success by establishing a solid foundation for its service offerings and future growth.
• ● Introduced emerging technologies that accelerated product development and time-to-market, providing a competitive advantage and driving innovation.

Jan 2016 – Apr 2017 · 1 yr 3 mos · On-site

• ● Secured early licenses for AUA/KUA and BBPS, positioning the company as a leader in the digital payments landscape.
• ● Spearheaded the team to a 3rd-place finish in the NPCI UPI hackathon, leveraging the newly launched UPI framework to develop innovative solutions.
• ● Established a robust tech organizational structure, handpicked top talent, and fostered a culture of excellence, resulting in a negligible attrition rate of 0.2%.

Jan 2014 – Dec 2015 · 1 yr 11 mos · On-site

• ● Successfully led the nationwide rollout of Spice Safar, a B2B platform offering IRCTC, bus, and recharge services, driving significant revenue growth and market penetration.
• ● As a visionary leader, spearheaded the organization's inaugural travel project, "Spice Safar," laying the groundwork for a thriving travel services division and generating a 10% revenue increase within six months.
• ● Successfully launched and scaled FreeB, a B2C affiliate marketing service, from zero to one in both India and Indonesia, demonstrating exceptional market expansion and growth capabilities.
• ● Scaled robust BI and DWH systems organization-wide, empowering data-driven decision-making and improving operational efficiency by reducing costs by 20% or increasing revenue by 15%.
• ● Played a pivotal role in laying the foundation for the organization's financial services division, securing a PPI license and successfully venturing into the DMT product line, resulting in a 10% market share.
• ● Prioritized security by training and upskilling the team, fostering a secure coding mindset, and successfully safeguarding the organization from potential fraud, saving preventing significant losses in tune of 6-7 million.

Dec 2011 – Dec 2013 · 2 yrs · On-site

• ● Successfully implemented and scaled robust BI and DWH systems organization-wide, driving data-driven decision-making and improved operational efficiency.
• ● Pioneered and executed the organization's inaugural travel project, "Spice Safar," laying the groundwork for a thriving travel services division and generating 10% in revenue within 6 months timeframe.
• ● Developed and mentored a high-performing team of web and backend developers, expanding the organization's technical capabilities and successfully delivering 10 new digital initiatives.
• ● Led transformative projects across VAS, travel, and recharge services, driving significant growth in both B2B and B2C markets through data analytics and emerging technologies.

Mar 2010 – Dec 2011 · 1 yr 9 mos · Gurugram, Haryana, India · On-site

• ● Lowered error rate by 50% and internal ESAT by 40% by streamlining analytics and reporting
• ● Established 100% automated reporting leading to single version of truth and increasing productivity and efficiency

Jul 2009 – Feb 2010 · 7 mos · Mohali, Sahibzada Ajit Singh Nagar, Punjab, India · On-site

• ● Successfully led transition from Spice Communications Ltd to Idea Cellular Ltd.
• ● Established Single Version of Truth across Idea achieving 100% accurate and reliable information.
• ● Driven launch of new applications post acquisition.
• ● Contributed to migration of critical systems like Mediation, billing systems.

Jun 2007 – Jun 2009 · 2 yrs · Mohali, Sahibzada Ajit Singh Nagar, Punjab, India · On-site

• ● Successfully reduced churn by 30% and increased recharge revenue by 40% through the innovative application of prediction models and RFM analysis.
• ● Led a groundbreaking case study that earned the prestigious Computer World Honors Program award in 2009, solidifying its impact and making it a standard reference in over 300 universities.
• ● Spearheaded a seamless 100% transition of Spice Communications' technology function to Idea Cellular following the acquisition, ensuring minimal disruption and maximizing synergies.
• ● Developed and implemented the industry's first recharge prediction model, proactively addressing customer needs and driving a 15% increase in revenue.
• ● Led the strategic transition proactively from Oracle D2K Forms-based systems to a fully web-based interface for both postpaid and prepaid customers, enhancing user experience and operational efficiency.
• ● Implemented automation solutions that saved over 10,000 person hours and approximately 4 million in costs, demonstrating a strong commitment to operational excellence.
• ● Created the ASDF, a pioneering framework that enabled the scheduling and execution of jobs across various platforms and languages, ensuring reliability and efficiency well ahead of industry standards and time.
• ● Managed and led transformation projects related to infrastructure, application, databases and DWH (ETL and visualization).

Jun 2006 – May 2007 · 11 mos · Mohali, Sahibzada Ajit Singh Nagar, Punjab, India · On-site

• ● Scaled a predictive churn model that led to a 10% decrease in customer attrition, directly impacting revenue and customer satisfaction.
• ● Implemented a robust BI and DWH infrastructure, empowering stakeholders with self-service analytics capabilities that were ahead of industry standards.
• ● Created a pioneering real-time DWH using Oracle Streams and CDC, providing timely insights and enabling data-driven decision-making.
• ● Ensured data quality and consistency by implementing TDWI-aligned DWH best practices, fostering trust in data-driven insights.
• ● Proactively identified opportunities to improve source systems (during implementation of DWH), leading to enhanced data quality and efficiency, even beyond the original project scope.
• ● Key Contributor to GPRS, MMSC, CRBT deployments creating opportunity for higher CSAT and new products for the organization
• ● Reconciliation platform to reconcile/ identify financial exposure areas between MSC CDRs and IN tickets.
• ● Built innovative solution of DMS saving crores of investment for postpaid bills and reducing cost / effort of maintenance.

Jul 2003 – May 2006 · 2 yrs 10 mos · Mohali, Sahibzada Ajit Singh Nagar, Punjab, India · On-site

• ● As a young manager, successfully mentored a team in my first year, transforming them into top performers within the organization.
• ● Played a pivotal role in the successful deployment of the new ZTE mediation system, enhancing operational efficiency and data accuracy.
• ● Recognized as Employee of the Year in my first year, demonstrating exceptional performance and a strong commitment to the organization's strategic goals.
• ● Key Contributor to ZTE MSC and SMSC launch creating opportunity for larger market share and customer satisfaction.