Mar 2022 – Mar 2025 · 3 yrs · Bengaluru, Karnataka, India · Hybrid

• Principal SRE is a senior role in the Infrastructure and Operations team, role involves using DevOps and SRE mindset to help team solve infrastructure problems
• Responsibilities:
• ● Server operations and management, system availability, and change management of email infrastructure owned by Newfold Digital (formerly Endurance International Group)
• ● Project planning and execution
• ● System design decisions
• ● On-call rotations
• ● Mentoring
• ●Hiring
• Highlights:
• ● Planned and helped the team execute a major data center consolidation project for one of the products. The project had to be completed within a tight deadline and involved re-architecting, stack upgrades, and traffic cut-overs. The project led to cost savings for the organization
• ● Currently involved in assisting other teams in the org with setting up email infrastructure and email abuse mitigation processes.
• ● Involved in devising execution strategies for various platform consolidation and infrastructure standardization projects executed by the team
• ● Revamping Configuration management code for a project that was previously using a legacy configuration management tool
• Tech : Mesos & Marathon, Docker, Haproxy, Openresty, Puppet, Postfix, Dovecot, Postgres, Nginx, Python

Jul 2020 – Mar 2022 · 1 yr 8 mos

• System Architect is a senior role in the Infrastructure and Operations team, role involves using DevOps and SRE mindset to help team solve infrastructure problems
• Responsibilities :
• ● Systems Architect in Infrastructure and System Operations Team
• ● Server operations and management, system availability, and change management of email infra owned by EIG
• ● Project planning and execution
• ● System design decisions
• ● On-call rotations
• ● Mentoring
• ● Hiring
• Highlights:
• ● Owned the data migration component of a project for re-architecting the email webmail suite. The project involved transforming user data from an older format to data understandable by the new webmail suite and migrating users with very short downtime per user. The project saved the organization $800,000 per year.
• ● Helped in cross-functional team collaborations, knowledge transfers and training when the org was going through a merger.
• ● Was involved in refining the change and incident management processes within the team
• ● Mentored new hires through their internships and full-time roles
• Tech : Mesos & Marathon, Docker, Haproxy, Openresty, Puppet, Postfix, Dovecot, Postgres, Nginx, Python

Jul 2017 – Jul 2020 · 3 yrs

• Operations Engineer is a DevOps/SysAdmin role in the Infrastructure Operations team, role involves day-to-day operational task, infrastructure management, automation
• Responsibilities :
• ● Server operations and management, systems availability, and change management for hosting and email infrastructure owned by EIG (Formerly Directi Web Tech)
• ● On-call rotations
• ● Project Planning
• ● Deployments
• Highlights :
• ● Helped setup monitoring and built run-book automation for 24/7 monitoring teams, subsequently increasing the mean time to recovery
• ● Independent ownership and execution of projects
• ● Involved in server life-cycling of critical components of the products with minimal downtimes
• ● Helped in formation of a new team for a pilot project that helped to enable the follow-the-sun model for global coverage of certain products
• ● Worked towards process improvement for system admin teams to improve efficiency, this involved incident tracking and the on-call handover process
• Tech : Linux, Puppet, Postfix, Dovecot, Postgres, Nginx, Python

Jun 2015 – Jul 2017 · 2 yrs 1 mo · Mumbai Area, India

• Part of Directi's web presence business which was acquired by Endurance International Group.
• Operations Engineer is a DevOps/SysAdmin role in the Infrastructure Operations team, role involves day-to-day operational task, infrastructure management, automation
• Responsibilities :
• ● Server operations and management, systems availability, and change management for web hosting Linux servers owned by Directi
• ● Using Devops tools for configuration management, server orchestrations and server deployments while maintaining uptime and HA.
• ● On-call rotations
• ● Deployments
• Highlights :
• ● Within a few months of joining as a campus recruit, I started assisting with migration and upgrade projects for various components such as DBs and OS
• ● Worked with support teams to reduce ticket resolution time for customer issues pertaining to shared web hosting
• ● Automated upgrades for the hosting suite that runs on Linux hosting boxes, making the all-hands-on-deck process completely unattended
• Tech : Linux, Puppet, Apache, MySQL, HaProxy, Rundeck, cPanel, Python

Aug 2011 – Jun 2012 · 10 mos · Bangalore,India

• Part of the ITO services at Hewlett Packard Globalsoft.
• Provided technical support for client's IT infrastructure to it's employees.
• Responsible for resolving operating system , hardware network related issues remotely over voice calls.
• Used CRM tools to document issues and provide support within the SLA.