Vatsal Sethi

Operations Associate

Bengaluru, Karnataka, India3 yrs 6 mos experience

Key Highlights

  • Proven experience in fintech and healthcare analytics.
  • Expertise in client lifecycle management and CRM tools.
  • Adept at driving process improvements and delivering insights.
Stackforce AI infers this person is a Fintech and Healthcare analytics professional with strong operations management skills.

Contact

LinkedIn

Skills

Core Skills

Client Lifecycle ManagementData AnalysisOperations ManagementCustomer SuccessSales OperationsDemand Generation

Other Skills

Account ManagementAnalytical SkillsAttention to DetailBankingBusinessBusiness DevelopmentBusiness OperationsBusiness ProcessCanvaClient Onboarding & OffboardingCommerceCommunicationCritical ThinkingCross-border TransactionsCustomer Acquisition

About

Analytical and results-oriented Operations Analyst with proven experience in fintech and healthcare analytics. Expertise in client lifecycle management, CRM tools (Salesforce, ChurnZero), data analysis, and cross-functional collaboration. Adept at streamlining operations, driving process improvements, and delivering data-backed insights. Thrive in dynamic environments requiring attention to detail, problem-solving, and stakeholder management.

Experience

3 yrs 6 mos
Total Experience
1 yr 2 mos
Average Tenure
1 yr 2 mos
Current Experience

Definitive healthcare

Operations Analyst

Apr 2025 – Present · 1 yr 2 mos · Bengaluru, Karnataka, India · Hybrid

  • Manage end-to-end client onboarding and offboarding processes, ensuring seamless provisioning and deactivation of services in compliance with SLAs.
  • Administer and maintain CRM platforms including Salesforce and ChurnZero to monitor client health scores, renewal trends, and engagement insights.
  • Collaborate cross-functionally with internal teams (Sales, Customer Success, Product) to resolve issues and optimize client experiences.
  • Analyze operational data and prepare detailed MIS and escalation reports to identify process inefficiencies and recommend improvements.
  • Support platform configuration and integrations, enhancing automation and improving operational accuracy.
  • Ensure up-to-date tracking of client interactions and feedback to support account retention and satisfaction goals.
  • Drive continuous improvements through data-backed process audits and stakeholder feedback.
Microsoft ExcelKpi trackingEscalations ManagementRisk AnalyticsProblem SolvingData Management+13

Terrapay

Global Business Operations Associate

Apr 2023 – Mar 2025 · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

  • Cross Functional Collaboration: Collaborated with
  • cross-functional teams and international clients’
  • operations teams across Europe, America, and the SEPA
  • region to drive system and process improvement
  • initiatives, ensuring seamless communication and
  • coordination for project execution.
  • Query and Ticket Handling: Achieved a notable 25%
  • enhancement in customer satisfaction ratings through
  • prompt and effective resolution of queries.
  • Transaction Processing Management: Effectively
  • managed transaction processing to ensure accuracy and
  • timely execution of payments, resulting in a 10%
  • decrease in transaction errors. Analyzing customer
  • transaction behavior using both historical and current
  • data in real-time. Prioritizing the clearance of pending
  • transactions to prevent escalations.
  • Corridor Configuration: Strategically configured
  • corridors for diverse regions and currencies, ensuring
  • the establishment of a seamless and compliant financial
  • ecosystem for both new and existing partners.
  • Proficient in corridor configuration, reconciliation,
  • routing table management, statement review, data
  • validation, and API transaction processing.
  • Technology Utilization: Utilized advanced technological
  • tools for efficient financial administrative and
  • operational support, while staying updated on the latest
  • tech advancements to optimize processes and enhance
  • productivity.
  • Client Relations: Regularly prepared comprehensive
  • monthly reports and handled partner relationships
  • through weekly and monthly calls to maintain high client
  • satisfaction rates.
Microsoft ExcelCustomer SupportCritical ThinkingEscalations ManagementCustomer SuccessBanking+27

Simplilearn

Inside Sales Specialist

Nov 2022 – Apr 2023 · 5 mos · Bengaluru, Karnataka, India · On-site

Salesforce.comEmail MarketingDemand GenerationNew Client AcquisitionsGrowth StrategiesAccount Management+2

Graphy

2 roles

Sales Operations Intern

Jun 2022 – Aug 2022 · 2 mos · Remote

Lead GenerationData ManagementCustomer AcquisitionDemand GenerationEnglishSales Operations+2

Business Development Intern

Jul 2021 – Sep 2021 · 2 mos

Customer AcquisitionDemand GenerationEnglishSales StrategyGrowth Strategies

Viral fission

Campus Ambassador

Jun 2021 – Apr 2023 · 1 yr 10 mos

EnglishGrowth Strategies

Hobit

Business Development Executive

Jun 2021 – Aug 2021 · 2 mos · Faridabad, Haryana, India

Customer AcquisitionDemand GenerationEnglishSales StrategyGrowth Strategies

Avis visiontech private limited

Sales And Marketing Trainee

May 2021 – Apr 2022 · 11 mos · Hybrid

  • HYUNDAI communication (walkie talkie)
Customer AcquisitionDemand GenerationEnglishNew Client AcquisitionsSales StrategyGrowth Strategies+1

Education

Guru Gobind Singh Indraprastha University

Bachelor of Business Administration - BBA

Jan 2019 – Jan 2022

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