Jul 2023 – Present · 2 yrs 10 mos · Bengaluru, Karnataka, India · Hybrid

Apr 2021 – Jun 2023 · 2 yrs 2 mos

• The Conversation Commerce components - [24]7 Chat & [24]7 Messaging - compliant to PCI DSS security standards.
• Security & Application design for the data migration (realtime & batch) from on-premise multi-region DataCenter to multi-region Google Cloud.
• Designed and migrated few of the [24]7.ai Platforms to Google Cloud from on-premise DataCenter.
• For the second consecutive time, I was chosen to be a member of 247.ai Founders Forum [https://www.247.ai/company/founders-forum], mentoring other new members to the initiatives.

Jan 2019 – Mar 2021 · 2 yrs 2 mos

• Work with [24]7 Chat product, that helps engaging the customers and solve their needs with insights into their Journey, Seamless engagement with AI-Bots, and Agent training bots on the go. [https://www.247.ai/customer-engagement/247-digital-chat-agents].
• A member of the elite '247.ai Founders Forum' [https://www.247.ai/company/founders-forum], contributing to the Skill development for students initiative.

Jan 2015 – Dec 2018 · 3 yrs 11 mos

• The customer’s world is mobile-centric and channel-agnostic. They engage with each other through the device and channel that is convenient at the moment. They interact in stops and starts with short interactions that must be strung together into a complete conversation. Customers interact as if there is “one digital channel.” And they expect to interact with companies in the same way.
• At [24]7, we bridge the engagement gap between customers and companies. [24]7 delivers solutions that make companies channel-agnostic from the customer’s perspective. Solutions for mobile, speech, chat and other channels are integrated so context is maintained. We call this an omnichannel experience. We add sophisticated predictive analytics so we can anticipate what customers want. We make the customer experience easy, and even enjoyable.
• We believe that data and design are critical to create outstanding customer experiences. Our philosophy is to hold ourselves accountable for our clients’ results. As a cloud-based solution we have to earn our keep every day. When our clients are successful, so are we.

Nov 2010 – Jan 2015 · 4 yrs 2 mos · Bangalore

• As the global leader in domain names, Verisign powers the invisible navigation that takes people to where they want to go on the Internet, while also helping to ensure the availability and integrity of Internet‐facing networks all over the world.
• Verisign operates the infrastructure for the .com, .net, .tv, .cc, .name, .jobs, .edu and .gov top-level domains, as well as two of the world’s 13 Internet root servers A and J, managing and protecting the DNS infrastructure for some 128.9 million domain names and processing more than 95 billion Internet queries daily. Verisign’s infrastructure assurance services, including Managed DNS, DDoS Protection and iDefense Security Intelligence, help to ensure online businesses are as available as the Web itself.

Jun 2010 – Oct 2010 · 4 mos · Bengaluru Area, India

Aug 2005 – Jun 2010 · 4 yrs 10 mos · Bengaluru Area, India

Jun 2001 – Jul 2005 · 4 yrs 1 mo · Chennai Area, India

• Joined as a fresher in Citicorp (part of CitiGroup umbrella), grew in the company to Team Lead to a Project Lead, whereas the company got merged with Polaris Software Labs LTD.
• I had been working in the Banking Product division, which was started in Citicorp and continued in Polaris, in my whole tenure. The product is now cited as "Intellect Suite".

Jun 2001 – Jul 2005 · 4 yrs 1 mo · Chennai Area, India

• OrbiCore - Developed many modules in this Banking Product.