Veeral Raj — DevOps Engineer

I am a Technical Support Engineer with 5+ years of experience specializing in Twilio’s core communications and engagement products, including Messaging (SMS, MMS, WhatsApp, Toll-Free, 10DLC, A2P compliance), Verify, Authy, Voice, and general API troubleshooting. My work focuses on diagnosing complex customer issues, ensuring compliance, optimizing delivery workflows, and driving high-fidelity technical resolutions for global clients. Between 2024 and 2025, I earned 12 formal awards and recognitions, including multiple Twilio Champion Awards, CSAT Champion Awards, Bravo Awards, Top Support Heroes, and a Customer Delight Award, along with a mid-cycle promotion to TSE 3. These achievements reflect a consistent track record of operational excellence, technical accuracy, and ownership. I work closely with cross-functional teams across Messaging, A2P Operations, Verify, Voice, and Platform Engineering to resolve escalations, analyze delivery patterns, support carrier-compliance standards, and ensure customers receive reliable and scalable outcomes. I’m known for structured problem-solving, strong attention to detail, and the ability to simplify complex technical topics for customers and internal stakeholders. I am committed to continuous improvement, customer advocacy, and maintaining the highest standards of professionalism in every interaction — while contributing actively to documentation, internal knowledge sharing, and team enablement.

Stackforce AI infers this person is a Technical Support Engineer specializing in SaaS communications and customer engagement solutions.

Location: Pune, Maharashtra, India

Experience: 6 yrs 7 mos