Vikhyath S

Operations Associate

Kasaragod, Kerala, India4 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Experienced in technical support across multiple programming languages.
Proficient in CRM configuration and automation workflows.
Strong problem-solving skills in developer support environments.

Stackforce AI infers this person is a Technical Support Engineer with expertise in SaaS and CRM solutions.

Contact

Skills

Core Skills

Technical SupportProblem SolvingTechnical ConsultingCrm Configuration

Other Skills

AndroidAndroid DevelopmentBootstrapC (Programming Language)C#C++CDNCI/CDCascading Style Sheets (CSS)Cloud FirestoreCommand Line InterfaceCore JavaExpress.jsFirebaseGo

About

A passionate developer and problem solver, currently working as Customer Support Engineer @ ▲Vercel

Experience

4 yrs 10 mos

Total Experience

1 yr 7 mos

Average Tenure

1 yr 11 mos

Current Experience

Vercel

Customer Support Engineer

Jul 2024 – Present · 1 yr 11 mos · Remote

Twilio

2 roles

Technical Support Engineer 2 - Developer

Promoted

Jun 2023 – Jul 2024 · 1 yr 1 mo · Bengaluru · Remote

Solving Developer issues of different Twilio products for the Asia-Pacific Region.
Providing in-depth assistance to developers and customers in resolving complex technical issues.
Analyzing and debugging customer code while troubleshooting technical problems across Twilio products and third-party solutions.
Developing solutions across 7 programming languages(Node.js, Java, Python, C#, Go, Ruby, PHP) and 3 platforms (Web, iOS, Android) to address customer needs
Collaborating with experienced agents, TAMS, and Solution Engineers, providing support and knowledge sharing across the team.
Conducting technical interviews and creating/reviewing online assessments.

Node.jsJavaPythonC#GoRuby+3

Technical Support Engineer 1 - Developer

Feb 2022 – Jun 2023 · 1 yr 4 mos · Bengaluru · Remote

Pwc acceleration centers

Associate

Aug 2021 – Feb 2022 · 6 mos · Bengaluru, Karnataka, India · Remote

Worked as Technical consultant for Microsoft Dynamics 365 platform
Configured the CRM to meet client needs and created custom plugins for specific functionalities
Developed custom automation workflows using Power Automate
Integrated third party platform such as Twilio Flex to include SMS, WhatsApp and Voice channels
Prioritised client satisfaction, success and maintained strong client relationships while providing solution
Collaborated with diverse teams to manage project timelines and deliverable for success

Microsoft Dynamics 365Power AutomateTwilio FlexTechnical ConsultingCRM Configuration