Apr 2019 – Oct 2019 · 6 mos · Greater Bengaluru Area

• Project Ericsson, Sweden
• Key Achievements
• Handling RFS Delivery for Ericsson account and Portfolio Management
• Client Engagement
• Lead the migration of around 700+ client owned servers to IBM Cloud and to IBM Managed services
• Responsible for server build delivery and meeting the SLAs, capacity planning

Feb 2018 – Feb 2019 · 1 yr · Bengaluru, Karnataka, India

• Project Shell, UK
• Key Achievements • I lead the automation of analytic reporting for multiple projects with ROI of more than a million-dollar USD–using latest technologies in SAP, Salesforce, HANA PAL, Alteryx, Lumira UI for projects – “GKA forecast and premium tagging of saleable products to calculate sales bonus”.
• o Had challenge that one of the DB changes had to be productionized before 2019 else entire application data had to be reloaded which proved to be costlier by 100 times and time consuming. I came up with alternate solution and took an exception approval for this critical and complex change to be handled part of Nov go-live and delivered it successfully
• I successfully completed the go-live for one of the key divestment Project for Europe -The project was a must go project for shell with a net value benefit of USD 10,000,000 /year
• o I effectively managed risk and issues. Due to high dependency on the buyer for testing, extract reviews and sign offs, I planned well ahead with different applications to handover the deliverables on time. Ensuring good internal quality reviews with Business stakeholders before handover reduced the changes

Oct 2015 – Feb 2018 · 2 yrs 4 mos · Bengaluru, Karnataka, India

• Project IKEA – Sweden
• Role Global Program Manager & Infrastructure Management for Cloud Services
• Program Description IKEA Account, I was responsible for account management of Infrastructure as a Service IaaS for IKEA eCommerce Program, Software as a Service SaaS for IKEA CLMS and PaaS – Platform as a Service for IKEA Work-light accounts
• Key Contributions • I led the migration of IKEAs infrastructure to IBM cloud service, migration and set up of new servers on different platforms - Linux, Windows 2008/2012, Hypervisor, VLANs, firewalls etc using IBM Bluemix.
• I led the setup of additional datacenters for IKEA to handle the load and capacity with minimal cost-effective solution. Discussed with Bluemix management team and got additional discount of 20% of infrastructure for IKEA network
• I executed successfully two upgrades for CLM Rational tools on which IKEAs ordering applications are hosted. I handled from the initiation to closure phase of all these projects which includes procuring hardware and licenses, defining and setting up firewall rules and network setup, access, onboarding/offboarding of servers, backup & disaster recovery management, etc. I received client appreciation for July 2017 upgrade on production environment for seamless execution and minimal downtime.
• I had established a governance structure for server build process with IKEA and India IMI team with SLA reduction by around 50%. I developed an excel based tool for capturing all relevant information for server build, network setup and decommissioning process to be used by multiple technical teams

Feb 2009 – Apr 2015 · 6 yrs 2 mos · Bengaluru, Karnataka, India

• Project: Ericsson – Sweden
• Program Description: Program and Delivery management for Ericsson’s Sales & Marketing Tower
• Key Contributions:
• Executed a very complex SSC program for Ericsson account with revenue of 10 MSEK/year. Attained the goal of integrating SAPs new product Sales Solution Configurator across Ericsson’s Sales & Marketing portfolio. I was nominated as Ericsson’s Program Manager by Ericsson Management team
• This program had unique challenges as the product was a SAP niche skill, which we had to get from different geographies. I had worked with very senior architects in this project and from different countries
• Had the end to end responsibility in managing the program including vendors for different areas like SAP [Product Support], HP [Hardware Support] and TCS [Testing support]
• Driven single handedly the migration of ECP [Ericsson Configuration Portfolio’s] and related applications to websphere based architecture
• Bid and proposal initiations for technical solutions for both SAP and Non-SAP projects as part of RFP, RFQ requests – Have proposed and won projects like TCPM-2, Java/ASP to Websphere upgrades

Nov 2007 – Feb 2009 · 1 yr 3 mos · Bengaluru, Karnataka, India

• Project Cisco, USA
• Project Description
• CISCO – Customer Engagement Scheduler (CES), The CES is the cornerstone of the systems and processes that support the WW Briefing centers classified as either an Executive Briefing (EBC) or a Customer Briefing Center (CBC). Enables to schedule and track a briefing. It strives to enhance the customer experience and accelerate the sales cycle. Supports Pre-Sales and Post-Briefing Business Intelligence
• Key Contributions
• I took over this project in mid of project execution phase. This is one of the challenging projects lacking PM process, project documentation and with low team morale. The project team was working at customer location, Bengaluru
• My major challenge was to boost the team performance and create a cohesion, team environment. Achieved this by providing constant feedback, bringing to focus of senior management of the individual resource effort, appreciations, team building activities
• Also getting a niche skilled resource on Jasper skillset was a major challenge, which was used for Report Management development
• With studious PM process implementation, taken the PMR rating of project from C to B in a span of four months
• Streamlining change management was a major hurdle as customer was handling the changes through mail communication. Engaged client to showcase IBM capabilities

Feb 2005 – Sep 2007 · 2 yrs 7 mos · Bengaluru, Karnataka, India

• Project AT&T, USA
• Project Description Involved in managing projects from end to end for sales & marketing tower
• Key Contributions
• I took over multiple projects from IBM US team and was trained directly by them
• I received Outstanding contribution awards and best PM awards during this tenure
• I drove the project, self-initiated by me, automation of data integrity report for AT&T account, which collates all projects in the account into different strategies like tower wise, user wise, executives tagged etc. This tool will use raw data from web-based tool and generates the report less than 3 minutes. The effort saving was 100% from manual work of 3-4hours/week to 3 minutes. This was highly appreciated by IBM US team

Oct 2000 – Jan 2005 · 4 yrs 3 mos · Bengaluru, Karnataka, India

• Project AT&T, USA
• Project Description Handled Network Configuration, Components and Connectivity shortly known as NC3, is a repository containing complete, global view of the network configuration data, for ordering, design, management and reporting. Business Maintenance Platform / BMP was developed for the Business Markets Division of AT&T to support the maintenance ticketing system that provides testing, alarms, tracking, reporting and other customer servicing features
• Key Contributions • I, in person, worked with IBM US team to transfer the knowledge from IBM US to IBM India despite the cultural and emotional challenges and then trained local India team
• Handled smooth transition of reverse migration of the application back in 2003
• I had set up Automation using load runner with support from performance team
• I have extensive experience with manual testing - including test planning, preparation and execution, test data management, metrics and defect management using tools like “HP Application Life Cycle Management” for various level of testing like [SIT, UAT, Slo-Mo/Business Test]