Jan 2020 – Jan 2025 · 5 yrs

• Experienced in delivering products from concept to commit by partnering with business collaborators.
• Experienced in performing incremental and iterative product development which can react very quickly to the market environment.
• Ideated and launched Crosspay Giving, a payment solution and marketplace (SaaS) focused on charities and religious organizations, which enables organizations to receive payments digitally using a dedicated App.
• Took active roles in launching Crosspay Giving ChMs (Charity/Church Management Software) and Custom Apps (a mobile app and web based eco system built for charities, ministries and Christian organizations that lets them create a custom online presence and reach millions of users across the globe).
• Helped set product strategy for Crosspay’s remittance product and took active roles in planning, prioritizing and delivering new features, and mobile app, web app updates. Worked on API integrations with multiple financial institutions across the globe thereby expanding the reach and enabling payments to over 120 countries.
• Worked closely with business, technology, QA, design and marketing teams to bring ideas to life, and develop products that scale.
• Took ownership of tracking and communicating core business metrics to different stakeholders at various levels. Supported various teams by developing analytical frameworks and dashboards to empower them with reliable sources of data and insights for informed decision making.
• Involved in gathering post launch user feedback, measuring performance and capturing the learning to adapt the product; thereby improving user adoption (MAU) and recurring revenue (MRR).
• Involved in multiple early-stage fund raise rounds and campaigns of the startup.

May 2019 – Dec 2019 · 7 mos

• Involved in the initial launch phases of the fintech solution that enables personal and business customers to make cross border payments over the web or via mobile from Europe to over 120 countries across the globe. The company offers services such as bank transfers, instant cash payouts and mobile payments through a single app-based platform.
• Took active roles in the product enhancement by liaising with the offshore IT and product teams. Also involved in certain business development (B2B and B2C) activities of Crosspay.
• Supporting the team to identify opportunities and deliver data driven recommendations.

Jan 2014 – Aug 2016 · 2 yrs 7 mos · Bengaluru Area, India

• Providing L2/L3 Level support to the Clients.
• Handle Incident management, Change management & Problem management tickets as per
• established service level agreements with the Clients.
• Resolution of business critical and high priority issues within service level agreement period.
• Extended support from both off-shore and on-site during Business Go-Lives of BP North Sea UK and BP AGT respectively.
• Identify repetitive issues & walk them through to the customer.
• Coordinating with IT Business partners to get approval for new enhancement activities.
• Worked on various break fixes for existing process gaps.
• Worked with Deployment team during the ELS period to perform cutover related activities on
• gathering the requirement from Client.
• Identified critical defects during region Go-lives and worked with technical team to fix the issues.
• Worked on various delivery and testing of the change requests for bug fixes and transport them to the production system in compliance with organization change management policy.
• Updating the Functional Design Documents and Interacting with the Process/Design team on enhancements to realize the solution and implement the same in the production system.
• Have worked on SRM/MM Post refresh functional activities every quarter that involves cross checking of all the configuration settings and end to end scenario testings.
• Have delivered good number of defect fixes that involves analyzing, classifying the issues as defects or minor enhancements and perform thorough testing of the fix.
• Raised OSS messages to SAP & get connected to fix the bug in the system.
• Also worked extensively on customized functionalities of BP for ex. PO Closure/Completion, 3rd Party requisitioning process, EPMS solution and POQR (Purchase Order Quality Requirements) and many more.
• Worked proactively with other functional support teams and manage SLAs committed.
• Knowledge sharing sessions with the team.