Jun 2025 – Feb 2026 · 8 mos · São Paulo, São Paulo, Brazil · Remote

• Trabalhar em parceria com engenheiros de integração sênior para implementar soluções de integração de ponta a ponta, auxiliando no design, configuração e desenvolvimento. (SAP, TOTVS e outros ERPS)
• Auxiliar na escrita e teste de clientes de API, transformadores de dados e fluxos de trabalho orientados a eventos (Kafka, webhooks, etc.).
• Monitorar integrações em execução, triar falhas e produzir relatórios de incidentes claros.
• Contribuir para ferramentas internas, bibliotecas e documentação de melhores práticas para nossa pilha de integração.
• Comunicar detalhes técnicos claramente a stakeholders não técnicos e ajudar a solucionar problemas básicos.
• Participar de revisões de código e melhorias iterativas sob a orientação de membros seniores da equipe.

Sep 2024 – May 2025 · 8 mos · Brazil · Remote

• Contribuição no design e implementação de uma plataforma ‘Online Booking Tool’, impactando no crescimento de aproximadamente 30% geração de receita.
• Implementação e otimização de APIs para desempenho e a escalabilidade do sistema para 5M de requisições mensais, utilizando Go, GCP, gRPC, PostgreSQL, MongoDB, Micro serviços, Docker, Argo CD, CI/CD, Git.
• Desenvolvimento de soluções robustas nativas para a nuvem com Google Cloud Platform.
• Revisor de código dos demais membros e micro serviços da equipe.
• Colaboração em equipes ágeis para melhorar a confiabilidade e a segurança do sistema utilizando Scrum + Kanban e Jira.

Sep 2024 – Oct 2024 · 1 mo · São Paulo, Brazil · Remote

• Desenvolvimento e implementação de uma plataforma de login para usuários internos em C#, .NET.
• Liderança no refatoramento de serviços legados, reduzindo a latência e melhorando a manutenção.
• Colaboração com a equipe de DevOps para otimizar os processos de CI/CD, aumentando a eficiência.

Jan 2022 – Apr 2022 · 3 mos · São Paulo, São Paulo, Brazil · On-site

• As a Support Analyst II (vacation substitute) at Stefanini Brazil, I was assigned to provide specialized technical support to PRODESP, a highly important client for the company. My role consisted of ensuring the continuity of IT services during the absence or vacation periods of the regular Stefanini employees assigned to PRODESP.
• In this role, my approach was agile and flexible, as I needed to quickly adapt to PRODESP's specific technological environment. I was responsible for resolving a wide range of technical issues, from simple hardware and software problems to more complex challenges related to network infrastructure.
• Maintaining a high standard of service was crucial, ensuring that any issues were effectively resolved within the agreed timelines. Additionally, I closely collaborated with Stefanini's internal teams to provide feedback on potential improvements in support processes, as well as identify recurring trends in the problems faced by PRODESP.
• My role as a Support Analyst II (vacation substitute) for PRODESP required not only technical skills but also a detailed understanding of the specific needs of this essential client. This experience enriched my knowledge and deepened my understanding of the critical demands in the field of information technology for large governmental organizations.

Dec 2014 – Aug 2016 · 1 yr 8 mos · São Paulo, São Paulo, Brazil

• As a Bilingual Technical Support Analyst at Xerox, I was the central point for resolving issues and providing specialized technical assistance for Apple products. My responsibility was to ensure an exceptional customer experience by delivering personalized support in two languages, optimizing problem resolution, and offering effective solutions.
• I conducted precise diagnostics of technical problems, providing clear and concise guidance to customers in both English and Portuguese. Additionally, I collaborated with internal and external teams, ensuring efficient communication to resolve complex issues swiftly.
• My role encompassed everything from basic assistance, such as device setup, to advanced solutions, including software and hardware troubleshooting. I took a proactive approach, offering information and tips to maximize the performance of Apple products, while maintaining detailed records of interactions to continuously improve support processes.
• My commitment to delivering high-quality service and my ability to work with customers from diverse cultural and linguistic backgrounds were fundamental in ensuring customer satisfaction and enhancing Xerox's reputation as a reliable provider of technical support for Apple products.