Vishakha Mathur

Operations Associate

Ghaziabad, Uttar Pradesh, India6 yrs 8 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in catalog management and operational optimization.
Proven track record in enhancing customer experience.
Strong organizational skills with a problem-solving mindset.

Stackforce AI infers this person is a Fintech professional with expertise in operational efficiency and catalog management.

Contact

mathurvishakha8@gmail.com LinkedIn

Skills

Core Skills

Catalog ManagementOperational Optimization

Other Skills

CatalogingMicrosoft Excel MacrosMs excelData ManagementExcelData AnalysisMicrosoft ExcelPublic SpeakingHR PoliciesProject ManagementFinancial ServicesMarket ResearchCustomer Relationship Management (CRM)Human Resources (HR)Sales

About

As a Senior Associate in the Operations department at Paytm, I specialize in managing and optimizing the catalog for scratch cards, gift cards, and restaurant deals. With a keen eye for detail, I oversee the end-to-end process of catalog management, ensuring accuracy, timely updates, and smooth operations. My role allows me to contribute directly to the seamless customer experience, supporting the company's diverse offerings. I thrive in fast-paced environments, bringing strong organizational skills and a problem-solving mindset to every challenge. Passionate about continuous improvement, I am always looking for ways to streamline processes and enhance operational efficiency.

Experience

6 yrs 8 mos

Total Experience

1 yr 1 mo

Average Tenure

1 yr 2 mos

Current Experience

Ukg

Service Operations Specialist

Apr 2025 – Present · 1 yr 2 mos · Noida, Uttar Pradesh, India

CatalogingMicrosoft Excel MacrosMs excelCatalog ManagementOperational Optimization

Paytm

Senior Associate

Jun 2023 – Apr 2025 · 1 yr 10 mos · Noida, Uttar Pradesh, India

Managed after-sales operations, ensuring smooth execution
and customer satisfaction.
Created and maintained merchant catalogs for Paytm’s Gift
Cards, Scratch Cards, and Restaurant Deals sections, including
logos, product details, offers, and Paytm’s commission
structure.
Handled backend setup for Paytm's Deals section, facilitating
campaign activation by creating Merchant IDs, Product IDs, and
Shop IDs.
Oversaw Paytm’s Scratch Cards section, including catalog
creation, landing page URL generation, and offer uploads.
Utilized Excel and Google Spreadsheets for data management,
tracking, and reporting.
Developed and documented Standard Operating Procedures
(SOPs) to standardize processes and enhance operational
efficiency.

Pinkerton | comprehensive risk management

Specialist

Apr 2022 – Apr 2023 · 1 yr · Gurugram, Haryana, India · Remote

Contacting employers to verify employment information (salary history, dates of employment, job titles, responsibilities, etc.) provided by the candidate.
Working for the Critical Clients of the Organisation.
Searching websites to verify specific licenses or credentials provided by the candidate. Contacting professional references to support/verify information provided by the candidate.
Properly documenting/ typing the results of each verification attempt. Properly routing work through the verification process.
Providing trainings to the new joiners, and handling team of new joiners as well.

Authbridge

Associate

Jan 2021 – Apr 2022 · 1 yr 3 mos · Gurugram, Haryana, India

Sending E mails for verification. Contacting employers to verify employment information (salary history, dates of employment, job titles, responsibilities, etc.) provided by the candidate. Searching websites to verify specific licenses or credentials provided by the candidate. Contacting professional references to support/verify information provided by the candidate. Properly documenting/ typing the results of each verification attempt. Properly routing work through the verification process. Gain an operational understanding of Wholesale Screening Solutions (WSS) Verification processes required to efficiently complete associated job functions. Performing all other job-related duties as assigned by management.

Indiamart intermesh limited

Key Account Manager

Oct 2019 – Jun 2020 · 8 mos · Noida, Uttar Pradesh, India

Mapping and understanding the servicing needs of around 200 clients and delivering the same.
Enhancing the online product catalog for global promotion and increasing the business conversion rates.
Responsible for overall coordination, implementation, and execution of category.
Developing good and effective relationship management skills. Enhancing the overall online marketing platform in forms of catalog development and enrichment.
Charting out the growth ratio through SWOT analysis, market research, and other parameters for getting a wider picture into the SME industry.