Dec 2022 – May 2023 · 5 mos · Bengaluru, Karnataka, India

• I got to play with bleeding edge new tech.

Dec 2021 – Sep 2022 · 9 mos · Bengaluru, Karnataka, India

• In my role as Program Manager reporting to the Chief of Staff & CEO(OLA Delivery), I act as a trusted advisor and resource in a variety of key areas:
• Product & Brand Management: Led increase in customer acquisition by collaborating with product team & deriving insights to improve UX across the app. Prepared KPI dashboards and brand strategies to launch the Q-Commerce business.
• Program Management: Own planning, implementation, delivery & adoption on key cross-departmental business initiatives.
• SCM: Responsible for creating a Centre of Excellence(COE) for the entire Supply Chain & Warehouse Operations ecosystem and executing key projects for achieving scalability as per growth plan.

Jul 2021 – Dec 2021 · 5 mos · Bhopal, Madhya Pradesh, India

• Contributed approx. 4% of record 50K+ bookings pan India in 3 hours for XUV7OO as Launch Manager at a dealership in Bhopal
• Ensured seamless CX across 6 touchpoints for 100+ daily walk-ins during launch via Sales & Service synergy
• Accountable for tracking market dominance of M&M passenger vehicles in UV segment
• Conducted segment-specific market research, lost sales analysis & competition trends to devise market strategy
• Led Salesforce implementation at regional level & trained manpower at dealerships for all stages of ETBR
• Managed HO Projects: TDCX & Online leads management for enquiry conversion into booking and retail
• Reviewed working of dealer personnel, preparation of their KRAs, target setting and performance review

Aug 2017 – Jul 2019 · 1 yr 11 mos · Bengaluru, Karnataka, India

• Enterprise Data Solution: Resolved and Monitored activity as Cloud Application Analyst
• Forecasted AWS cloud resources and saved expenses of about $100,000/annually
• Provided Cloud Application Support and administered the production cluster
• Handled performance improvements, maintenance, troubleshooting and installation of applications on AWS clusters of a US based communication giant
• Diagnosed and debugged issues at the infrastructure level for apps hosted on cloud
• Appointed as the President of Toastmaster International - Wipro Articulators
• Consulting Data Retention: Formulated data fit for retention and relevant Business Analysis
• Planned and analyzed data fit for retention or archival for a UK Technology giant
• Analyzed evaluation data and advised the client on feasible solutions
• Commercial Banking: Quality Assurance, planning and testing Commercial Banking Applications
• Worked under different roles of Stakeholder Management, Quality Management and Information Management for end to end implementation of functionalities
• Defined business strategies to maximize efficiency and enhance the SDLC
• Represented a 7-member offshore team for the UK based banking giant

Jul 2015 – Jul 2015 · 0 mo · Bokaro, Jharkhand, India

• Worked in the Computer & IT division of the Bokaro Steel Plant and gained an in-depth understanding of the operations of the plant and it's payroll system.
• Developed an understanding of the integration of SAP software in BSL.

Aug 2014 – Jul 2015 · 11 mos · Ranchi, Jharkhand, India

• Worked in the IGX Team - Incoming Global Exchange, responsible for raising new projects and complete hospitality of incoming exchange students.
• Attended the Regional Youth Leadership Conference held at Amritsar in September 2014