Dec 2024 – Sep 2025 · 9 mos · Bengaluru, Karnataka, India · On-site

• As the Centre Head for Apollo’s healthcare facility at Bangalore International Airport, I am responsible for overseeing the day-to-day operations, administration, and human resources management.This role will ensure seamless service delivery, regulatory compliance, and an efficient workforce to meet the healthcare needs of airport passengers and staff.
• Key Responsibilities:
• Administrative & Operational Management
• Oversee the overall functioning of the healthcare facility, ensuring smooth daily operations.
• Ensure compliance with healthcare regulations, airport policies, and Apollo’s internal SOPs.
• Manage inventory, procurement, and maintenance of medical and non-medical equipment.
• Coordinate with airport authorities and other stakeholders for smooth operations.
• Ensure high standards of patient care, service efficiency, and emergency preparedness.
• Human Resource Management
• Oversee recruitment, onboarding, and training of medical and non-medical staff.
• Ensure workforce planning, duty rosters, and shift management for optimal coverage.
• Handle employee grievances, disciplinary actions, and conflict resolution.
• Conduct performance appraisals and implement employee engagement initiatives.
• Ensure compliance with labor laws, payroll management, and HR policies.
• Stakeholder & Vendor Management
• Liaise with airport officials, government authorities, and Apollo corporate teams.
• Manage relationships with third-party vendors for medical supplies, staffing, and maintenance services.
• Handle contract negotiations and service agreements to ensure operational efficiency.
• Financial & Compliance Oversight
• Monitor budget allocations, financial performance, and cost optimization.
• Ensure NABH, safety, and healthcare compliance standards are met.
• Conduct audits and quality checks to maintain high standards of service.

Jan 2024 – Dec 2024 · 11 mos · Kerala, India · On-site

• Recruitment & Talent Acquisition: Manage full recruitment lifecycle for clinical and non-clinical staff, collaborate with department heads to define roles, and build a strong talent pipeline.
• HR Operations & Compliance: Oversee employee records, payroll, attendance, and leave management while ensuring compliance with labor laws, hospital policies, and regulatory audits.
• Performance Management: Implement and monitor performance appraisals, goal setting, and support talent development initiatives.
• Employee Engagement & Relations: Develop engagement programs, address grievances, and foster a collaborative, team-oriented environment.
• Payroll & Benefits: Administer payroll, manage benefits programs, and ensure accurate filing of statutory reports (ESI, PF, TDS).
• Training & Development: Identify training needs and coordinate professional development for clinical and non-clinical staff.
• Compliance & Audit: Support preparation for NABH, Nursing Excellence, and other audits, ensuring compliance with healthcare standards.
• Vendor & Stakeholder Management: Manage external vendor relationships and collaborate with internal stakeholders to drive HR initiatives.

Jan 2022 – Sep 2023 · 1 yr 8 mos · Bangalore Urban, Karnataka, India · On-site

• Manage the full recruitment lifecycle from job requisition to onboarding, including job posting, sourcing, screening, interviewing, and offer negotiation.
• Collaborate with department managers to define job descriptions and candidate profiles.
• Build and maintain a talent pipeline for technical and non-technical roles.
• Develop and execute sourcing strategies to attract active and passive candidates via job boards, social media, referrals, and professional networks.
• Conduct screenings and interviews to assess candidate qualifications and cultural fit.
• Ensure a positive candidate experience throughout the recruitment process.
• Partner with department heads and HR teams to align hiring with workforce needs and timelines.
• Report on recruitment metrics, including hiring status, time-to-fill, and other KPIs.
• Provide hiring managers with recommendations and guidance on candidate evaluation.
• Support employer branding initiatives to enhance the company's reputation.
• Represent the organization at recruitment events such as career fairs and university drives.
• Collaborate with marketing to develop recruitment campaigns and outreach materials.
• Track and analyze recruitment metrics to refine and optimize the hiring process.
• Maintain accurate candidate records in the ATS and ensure data privacy compliance.
• Offer insights into hiring trends and challenges through regular reporting.
• Stay updated on industry trends and implement new recruitment tools and best practices.
• Assist with onboarding, ensuring a seamless transition from offer acceptance to the first day.
• Collaborate with HR and managers to ensure effective new hire orientation and integration

Jan 2019 – Jan 2022 · 3 yrs · Kozhikode, Kerala, India · On-site

• Talent Acquisition & Recruitment
• Manage end-to-end recruitment processes, including IT and clinical roles, from sourcing to onboarding.
• Screen, interview, and select qualified candidates for hospital positions.
• Maintain a talent pipeline and collaborate with department heads to meet staffing needs.
• HR Operations & Documentation
• Ensure accurate maintenance of employee records, including personal files, attendance, leave management, and HR databases.
• Administer payroll processing, leave management, and benefits in compliance with hospital policies.
• Assist in the development and implementation of HR policies and procedures.
• Employee Engagement & Relations
• Address employee grievances in a timely manner and provide conflict resolution to maintain a positive work environment.
• Support employee engagement initiatives such as team-building activities, recognition programs, and feedback mechanisms.
• Foster a culture of openness, trust, and teamwork within the hospital.
• Performance Management & Appraisals
• Coordinate performance appraisal cycles, including goal setting, mid-year reviews, and annual assessments.
• Assist in implementing performance improvement plans (PIP) when necessary.
• Compliance & Audit Support
• Ensure compliance with NABH, Nursing Excellence, and Green OT audit standards, and contribute to audit preparations.
• Ensure adherence to labor laws, statutory regulations, and healthcare-specific compliance requirements.
• Learning & Development
• Support the implementation of training and development programs to enhance employee skills and knowledge.
• Identify training needs and coordinate internal or external training resources.
• Vendor & Stakeholder Management
• Liaise with external vendors for HR-related services and manage relationships with stakeholders across various departments.