Vivek chakraborty — Operations Associate

American express India PVT LTD. Value Generation Lead As a value generation lead since Jul 2023, my primary focus has been on driving performance and maximizing productivity on the production floor. To excel in this role, I have implemented the following strategies: Performance Enhancement: I actively work towards driving performance by closely monitoring and analyzing the production floor activities. Product Knowledge Dissemination: I ensure that the team stays updated with the latest product knowledge by organizing regular sessions conducted by the value generation (VG) team. Through team huddles and one-on-one meetings with customer care professionals . Call Calibration: To maintain consistency and excellence in value generation practices, I conduct call calibration sessions with team leaders (TLs). These sessions allow us to align our understanding of compliant ways of doing value generation Compliance Management: I prioritize timely completion of all compliance-related activities to ensure adherence to organizational policies and regulatory requirements. By staying updated on compliance guidelines, I help the team maintain a strong compliance posture while delivering value generation services. American express India PVT LTD . As a dispute specialist working with American Express since 2019, I have consistently focused on delivering exceptional customer service and resolving customer complaints effectively. My approach involves the following: Resolving Customer Complaints Anticipating Customer Needs Outstanding Support Recommending Products or Services Quick and Accurate Responses Resolving Issues HCL BPO PVT LTD Worked as a collection agent for Macy’s ( Leading US supermarket ), Main responsibility of the job was to contact customers and remind them about payments and I was also tasked with collecting payments on accounts that were behind on bills Wayfarer E-commerce PVT LTD US-based travel agency startup as a core sales agent. Despite the limited headcount, I quickly gained experience and expertise in various departments, which allowed me to collaborate effectively with my colleagues. Due to my outstanding performance, I was eventually given the opportunity to lead the sales team

Stackforce AI infers this person is a Customer Service and Operations Specialist with a focus on performance management in the B2C sector.

Location: Delhi, India

Experience: 9 yrs 10 mos