Wahib Ahmed

DevOps Engineer

Bengaluru, Karnataka, India9 mos experience

Key Highlights

Experienced in technical support and troubleshooting.
Proficient in Java and cloud technologies.
Actively pursuing AWS certification for cloud engineering.

Stackforce AI infers this person is a skilled technical support and Java development professional transitioning into cloud engineering.

Contact

Skills

Core Skills

Technical SupportProblem SolvingJava DevelopmentWeb Development

Other Skills

.NET FrameworkASP.NETAWS Auto ScalingAWS CloudFormationAWS IoTAmazon S3Amazon Web Services (AWS)Application ProgrammingBusiness RequirementsC (Programming Language)C++CRM SystemsCascading Style Sheets (CSS)Cloud AutomationCommunication

About

Experienced Tech Support Executive with strong technical troubleshooting and customer service skills, currently transitioning into DevOps and Cloud Engineering. Actively pursuing AWS certification and hands-on experience in cloud architecture, automation, and deployment. Skilled at working with cross-functional teams to develop scalable, secure, and efficient cloud solutions. Passionate about applying technical knowledge and cloud technologies to improve operational performance and support innovation. Course: AWS Certification Master Course. Solution Architect, DevOps, Cloud Automation. Training: Java Developer Training has been done from Nexential Solutions and worked on Advanced Java, Core Java, JDBC, JPA, Hibernate, Spring, Spring Boot, Spring MVC, Rest APIs, Postman, Eclipse, MySQL WorkBench, Servlets, HTML, CSS, JavaScript, BootStrap.

Experience

9 mos

Total Experience

9 mos

Average Tenure

Current Experience

Uber

2 roles

Tech Support Executive (Greenlight Expert I)

Feb 2025 – Nov 2025 · 9 mos

Deliver technical assistance and troubleshooting for Uber drivers and partners, resolving app functionality, connectivity, and device issues.
Handle high-volume support requests via phone, email, and chat with strong problem-solving and communication skills.
Diagnose and escalate complex technical problems to engineering or product teams, ensuring timely resolution.
Use CRM and ticketing systems to log, track, and manage support cases accurately.
Provide step-by-step guidance on software usage, updates, and account management.
Collaborate with cross-functional teams to improve support processes and enhance overall user experience.
Conduct knowledge sharing and train new team members on technical support protocols and tools.

Technical SupportTroubleshootingCRM SystemsCommunicationProblem Solving

Technical Support Executive

Feb 2025 – Nov 2025 · 9 mos

Deliver technical assistance and troubleshooting for Uber drivers and partners, resolving app functionality, connectivity, and device issues.
Handle high-volume support requests via phone, email, and chat with strong problem-solving and communication skills.
Diagnose and escalate complex technical problems to engineering or product teams, ensuring timely resolution.
Use CRM and ticketing systems to log, track, and manage support cases accurately.
Provide step-by-step guidance on software usage, updates, and account management.
Collaborate with cross-functional teams to improve support processes and enhance overall user experience.
Conduct knowledge sharing and train new team members on technical support protocols and tools.

Technical SupportTroubleshootingCRM SystemsCommunicationProblem Solving

Nexential solutions

Java Developer Trainee

Dec 2022 – May 2023 · 5 mos · Bengaluru, Karnataka, India · Remote

A highly skilled and extensively trained professional in core Java fundamentals with hands-on experience in Hibernate, Spring MVC, Spring, and Spring Boot frameworks. Proven proficiency in HTML, JSP, JPA, JDBC, MySQL, Rest API, and Servlet technologies

JavaHibernateSpring MVCSpring BootHTMLJSP+7