Wajid Farooq โ Operations Associate
My career as a customer experience professional began right after my master's. It was a time whenย creating content was my hobby. It still is. I was born & raised in Srinagar, kashmir, and I've had to rise above the career opportunity gaps there.ย Over the years (4+), I have worked with multinational organisations to solve the problems of their key stakeholders, like customers and candidates. I have developed core competencies across customer journeys from onboarding & compliance to how we solve their problems. At my last organisation, I contributed to process optimisation & the knowledge base, & worked with my Irish boss to have SOPs in place and to strategise a structure that was a win for our customers and candidates, as well as for us. My eye for reducing waste & making processes optimal is strong. I bring practical lessons that I executed alongside my last ๐๐ง๐ข๐ฏ๐๐ซ๐ฌ๐ข๐ญ๐ฒ ๐จ๐ ๐๐ฅ๐ฅ๐ข๐ง๐จ๐ข๐ฌ leadership course, & my ongoing courses from ๐๐๐ซ๐ฏ๐๐ซ๐ ๐๐ง๐ข๐ฏ๐๐ซ๐ฌ๐ข๐ญ๐ฒ. I've added lean 6 sigma to the list, because the foundation I developed from the MIT OpenCourseWare classes on it helped me do well at my last organisation. Identifying the ๐๐ซ๐จ๐๐ฅ๐๐ฆ ๐ ๐๐ฉ๐ฌ , like what it is that doesn't serve the customers & why they leave, and covering such gaps has been one of my niche skills. This is what sets me apart. If customers come across me, they become our word of mouth, and this is exactly what the external feedback I have received from clients says.ย I've had less than 2 years of experience with each of the last society-oriented MNCs, and the life's uncertainty cut my journey with them Short. I got global exposure at both the organisations, and I'm grateful.ย I know short journeys with organisations are a red flag on my resume, but I think luck and life's uncertainty haven't been on my side yet.ย I'm passionate about improving where we stand in the market, and building a strong presence in the market through customer word of mouth.ย I think in long horizons, 5 years, 10 years. Researching & identifying patterns is my forte. If the pattern I identify signals something as a matter of urgency, for example, & it is non negotiable, I share the observations with senior leaders & the C-suite. I bring precision & execution in doing so. If I sound like someone who you'd like to bet on, say Hi.ย You can reach me at wajidfarooq3@gmail.com Postscript: I also bring 10+ years of experience as an Admin & Moderator, where I happened to manage an online community of 4000+ Irish and British teens during my teenage years through university.
Stackforce AI infers this person is a Customer Experience Specialist with expertise in Operations and Business Development.
Location: Srinagar, Jammu & Kashmir, India
Experience: 6 yrs 8 mos
Skills
- Project Management
- Operations
- Customer Success
- Business Development
- Content Creation
Career Highlights
- Expert in identifying and closing customer problem gaps.
- Strong background in customer experience and operations.
- Proven track record of enhancing customer satisfaction.
Work Experience
Brandwatch
Customer Support Specialist (2 mos)
Career Break
Professional development (3 mos)
TTM Healthcare Group
Operations Specialist (1 yr 3 mos)
Groupon
Operations Specialist (1 yr 3 mos)
BYJU'S
Business Development Associate (7 mos)
Career Break
Professional development (2 yrs 5 mos)
Al heal foundation
Content Creator (1 yr 1 mo)
Education
Master of Business Administration - MBA at University of Kashmir
