Feb 2023 – Present · 3 yrs 4 mos · New Delhi, Delhi, India · Remote

•  Business Performance Analysis
• Analyze Cost, Revenue, Gross Margin data to identify trends and opportunities for margin optimization.
• Evaluate Local and Regional Sales performance to provide recommendations for sales growth strategies.
• Assess Sales Representative performance using data metrics to enhance individual and team sales effectiveness.
•  Strategic Consulting:
• Collaborate with cross-functional teams and business leaders to understand their analytical needs and objectives.
• Translate business questions into data analysis projects and develop actionable recommendations.
• Participate in strategic planning discussions based on data insights and industry trends.
•  Data Analysis and Visualization
• Extract meaningful insights from large datasets.
• Create visually compelling dashboards and reports to communicate findings to stakeholders effectively.
• Implement data-driven solutions to address business challenges and improve decision-making processes.
•  Aligning HR Strategy & Designing HR Policies:
• Develop and implement HR policies tailored to meet company objectives while ensuring full compliance with legal and regulatory standards.
• Partner with leadership to craft HR strategies that align with broader business goals and enhance organizational effectiveness.
•  Enhancing HR Processes & Driving Process Automation
• Identify areas for improvement in HR workflows, streamlining processes to boost efficiency and reduce operational delays.
• Implement technology solutions to automate HR functions, improving workforce management and enhancing employee engagement
•  Ensuring HR Compliances
• Monitor and enforce adherence to labor laws and industry regulations to mitigate compliance risks.

Jul 2017 – Dec 2022 · 5 yrs 5 mos · Gurgaon, Haryana, India

• TP Global ERP Tool (CCMS) SME: Responsible for managing CCMS for Teleperformance India.
• Microsoft Data Management (MDM): End to End MDM Management for Teleperformance India
• Process Automation(TPRMS): Managing Development work for the internal tool TPRMs(Payroll and
• Employee engagement tool)
• Understanding requirement, gathering information, conducting meeting, creating process
• charter,workflows, As is To be, documentation
• Projects:
•  Attendance Management/Payroll Management/Salary Allocation/ Revenue Dashboard/Vehicle
• Management System/Online resignation process/ Continuous improvement modules.
•  Processing payroll (more than 18000 employees) on time and ensure accurate cost allocations to the jobs and relevant cost centres,
•  Defining salary structure, leaves and attendance management, reimbursements, incentives, allowances, Tax, PF, ESI, Gratuity, Full & Final Leave Encashment, and Salary related provisions according to the Center/State Laws
•  Monitoring Direct Cost and to help in increasing Gross Margins,
•  Compensation management- Developing (compensation) polices on Performance Linked
• Incentives, Retention Bonus, Annual Bonus,
•  Creating and Modifying internal policies for running processes smoothly, Full & Final settlement,
• Resignation Policy, Joining Policy, Attendance Policy,
•  Publishing reports & Dashboards on
• Gross Margins Dashboard : based on the Projected Cost and Revenue
• Manpower Efficiency Dashboard: Real time Report that shows current workforce(Process/Dept./Location/ Company etc. level report).
• Payroll reports to Track Salary costs at different level including new hire
• Role Ratio report to keep checks on correct role ratio under each client(BEST/TOPS/MSA).
• HCRM report: Benchmark Report for global executive team.

May 2014 – Dec 2015 · 1 yr 7 mos · Gurgaon, Haryana, India

•  Request for Proposal Solutions: Reviewed RFPs and Prepared solution and solution to help Business Development Team
•  Prepared Project Plans for the new client based on the Forecast received.
•  Capacity Planning based on the SU and locked client forecast.
•  Team player with a span of around 90 team members.
•  Responsible for WFM & MIS for Teleperformance India
•  Projected and tracked Revenue in accordance with the SoW/MSA

Jul 2014 – Jun 2017 · 2 yrs 11 mos

• Payroll Administration, Audits, Process Automation, Gross Margin, Direct Cost, Salary Analysis, Compensation Benefits Policies, MiS Financial Reportings, Cost and Revenue Projections, Leave & Attendance Management, Payroll Tax, Statutory Compliances

Jul 2010 – Jun 2014 · 3 yrs 11 mos

• Compensation & Benefits, Manpower Planning, Employee life cycle

Jul 2008 – Jun 2010 · 1 yr 11 mos · Gurgaon, India

Jul 2003 – Jul 2008 · 5 yrs · New Delhi Area, India