Yashowardhan Chauhan

Operations Associate

Delhi, India20 yrs experience

Highly Stable

Key Highlights

Expert in strategic initiatives and service delivery management.
Proven track record in large scale transformation projects.
Strong stakeholder relations and vendor management skills.

Stackforce AI infers this person is a Senior Manager in Service Delivery with expertise in BPO and operational excellence.

Contact

Skills

Core Skills

Strategic InitiativesCustomer Relationship Management (crm)

Other Skills

Transition ManagementBusiness Process Re-engineeringResiliencyService ImprovementWritten CommunicationFinancial OversightWorkload PrioritizationVendor PartnershipsBudgetingComputer LiteracyProfessional CommunicationSituational LeadershipKey MetricsData AssessmentCancellations

Experience

20 yrs

Total Experience

4 yrs 1 mo

Average Tenure

7 mos

Current Experience

Olympus corporation

Sr Manager Strategic workforce Planning

Nov 2025 – Present · 7 mos · India · Hybrid

Airbnb

3 roles

Senior Manager

Promoted

Mar 2024 – Mar 2026 · 2 yrs

Strategic InitiativesTransition ManagementBusiness Process Re-engineeringResiliencyCustomer Relationship Management (CRM)Service Improvement+27

WFM manager

Aug 2020 – Apr 2024 · 3 yrs 8 mos

Attrition

Lead Manager

Apr 2018 – Aug 2020 · 2 yrs 4 mos

Webhelp

Relationship Manager WFM

Feb 2016 – Apr 2018 · 2 yrs 2 mos

Capgemini

Senior Team Lead

Dec 2010 – Feb 2016 · 5 yrs 2 mos · Noida Area, India

Worked as WFM Sr. Team Lead

Bank of america

Process Analyst

Jan 2009 – Dec 2010 · 1 yr 11 mos · Gurgaon, Haryana, India

WFM Process Analyst

Teleperformance

WFM Analyst

Jun 2006 – Sep 2009 · 3 yrs 3 mos · Gurgaon, Haryana, India

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