Yasin Ü.

CTO

Istanbul, Istanbul, Türkiye19 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led a team in optimizing contact center operations.
Expert in cloud-native applications and customer engagement.
Strong analytical skills bridging business and technology.

Stackforce AI infers this person is a Cloud Solutions Architect specializing in Telecommunications and Customer Experience.

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Skills

Core Skills

Cloud ComputingCustomer Experience Solutions

Other Skills

AWSGenesysAvayaCTIIVRJavaSpring BootTechnical SupportTeam CollaborationAWS ConnectS3EC2AWS VPCAWS CloudFrontAWS IAM

About

🚀 Software Development Technology Manager | Cloud & Contact Center Solutions | AWS | Genesys | Avaya | Cisco As a Software Development Technology Manager at KoçSistem, I lead a team specializing in business and video technologies, focusing on cloud computing, Java-based applications, and customer experience solutions. With a deep technical background, I have successfully designed and delivered innovative projects that optimize contact center operations and enhance customer engagement. I specialize in developing scalable solutions on industry-leading platforms like AWS, Genesys, and Avaya, building applications that drive efficiency and elevate user experience. My expertise spans IVR (VXML), CTI, cloud-native applications, omnichannel customer engagement, and enterprise communication solutions. 💡 Passionate about continuous learning and technology evolution, I thrive in fast-paced environments, staying ahead of trends in cloud computing, microservices, and AI-driven customer interactions. My strong analytical mindset and effective communication skills help me bridge the gap between business needs and technical execution, ensuring successful project outcomes. 🔧 Technical Expertise: Java, Spring Boot, Spring Cloud, ReactJS, AWS (EC2, ALB, ELB, Amplify, Cognito, Lambda, S3, Kinesis, DynamoDB, Glue, LakeFormation), Genesys Cloud CX, Genesys PureEngage, Amazon Connect, Avaya Experience Portal, Avaya Orchestration Designer, CI/CD, Unix, Windows, Apache Tomcat, IntelliJ IDE, Eclipse, Maven, Gradle Let’s connect and discuss how technology can transform customer experiences! Always open to networking and tech discussions!

Experience

19 yrs 9 mos

Total Experience

9 yrs 10 mos

Average Tenure

18 yrs 8 mos

Current Experience

Koçsistem

Software Development Technology Manager

Sep 2007 – Present · 18 yrs 8 mos · Istanbul, Turkey

Voice and Video Technologies Software Development Team
Principal Duties And Responsibilities
Support business-as-usual voice/video/speech-related tasks for customers and internal stakeholders
Occasional sales support input for Avaya Contact Center-specific queries for customers
Input to effort estimation for elements of new projects
Perform tasks related to securing and keeping the products, tools, and processes that I’m responsible for securing
Analyzing, technical designing, development, testing of contact center projects
Troubleshooting PBX, IVR, CTI, HTTP and SIP proxies
Communicating effectively (both verbal and written) with product owners and internal stakeholders
Acting as a point of escalation and IVR and CTI subject matter expert
Capturing knowledge, for customers who prefer solving their own issues without having to contact support
Demonstrating diplomacy in my interactions with customers and interfacing departments

AWSGenesysAvayaCTIIVRJava+3

Servus company

Software Developer

Aug 2006 – Sep 2007 · 1 yr 1 mo

I worked for Servus Company from August 2006 until August 2007. I was a member of ATM Software Development Team and we were working in TeknoPark, a technology park, in Istanbul Technical University.

Technical SupportTeam Collaboration