Jul 2023 – Present · 2 yrs 10 mos · Amman, Jordan · On-site

• Product Lead for 24Karat, responsible for growth strategy, marketing, onboarding, operations, and partnerships.
• Built the full BD, marketing, and operations strategy for the app and led implementation with cross-functional teams.
• Project Manager for several digital projects, including a high-impact project in Saudi Arabia.
• Coordinated with development, design, and operations teams to deliver features, solve issues, and improve UX.
• Drove campaigns, merchant acquisition, sales processes, and operational workflows from zero.

Jul 2020 – Oct 2023 · 3 yrs 3 mos · Amman, Jordan

• Closed deals with restaurants, gyms, and retail brands.
• Managed client accounts and built long-term relationships.
• Created sales proposals, marketing pitches, and follow-up systems.
• Supported the launch and operations of Active Screens – Qatar.

Feb 2019 – Jun 2020 · 1 yr 4 mos · Amman, Jordan · On-site

• Managed a telesales team and improved their performance.
• Delivered consistent sales results and exceeded targets.
• Developed strong client relationships and improved customer retention.

Jun 2016 – Sep 2018 · 2 yrs 3 mos · Amman, Jordan · On-site

• Trained and supported multiple team members.
• Improved conversion rates and call quality.
• Helped the team achieve daily and monthly KPIs.