Yogesh Sharma

Talent Acquisition Manager

Sydney, New South Wales, Australia17 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

15+ years in customer experience leadership.
Proven track record in driving customer success.
Expertise in IT recruitment and staffing solutions.

Stackforce AI infers this person is a Customer Experience Leader with expertise in IT recruitment and staffing solutions.

Contact

yt.sharma@tcs.com +917795670009 LinkedIn

Skills

Core Skills

Customer SuccessSales Management

Other Skills

Sales

About

A strategic & results-driven Customer Experience Leader with 15+ years of proven track record in Account management, Business development and staffing. I have deep expertise across the IT recruitment working with organizations of various sizes from small & medium businesses through to global enterprises. I have the courage to focus on what matters & a passion to drive strong results for my clients. I drive & advocate customer success with innovative customer engagement solutions. My true passion is solving problems, & enabling my team to be the best they can be. I am passionate about customer success & building high performance teams, both sales & staffing, delivering smart simple solutions that enable real business value & result in continued renewal & increase in adoption with focus on repeat business. An effective communicator with proven relationship & leadership skills & the capability to relate to people at any level of business & management, using experience.

Experience

17 yrs 11 mos

Total Experience

2 yrs 6 mos

Average Tenure

5 yrs

Current Experience

Tata consultancy services

Talent Acquisition Manager

Jun 2021 – Present · 5 yrs · Sydney, New South Wales, Australia

Kgisl australia

Business Manager

Nov 2020 – May 2021 · 6 mos · Sydney, New South Wales, Australia

Managing the entire gamut of sales, customer success, delivery &
operations for offshore delivery centre
Instrumental in growing the regions revenue/ employee headcount from
scratch with 40% to 60% year-on-year growth
Maintaining a healthy GM% with EBITDA%
Playing a role of Customer Success for Global Enterprise customers
Spearheading various departments for the region – Sales, Customer
Success, Delivery, Recruitment, Admin, HR
Generated yearly sales pipeline

SalesCustomer SuccessSales Management

Eteam

Country Manager

Aug 2019 – Nov 2020 · 1 yr 3 mos · Sydney, New South Wales, Australia

Work with MSP partner clients to to support revenue growth by hiring the right talent for the MSP program.
Manage tools like Beeline and Fieldglass for the Staffing and RPO hiring
Customer Prospecting – To provide client introductions & customer context and support the Business Unit’s efforts in the account to open diverse service-lines (BUs.)
Hire and Developing business with Gov client under NSW (0007 scheme), ACT (digital marketplace), local council for IT roles
Requirement Identification and Qualification - To navigate the account to identify varied kinds of roles in the client demands to increase eTeam' revenue.
Recruitment management – To form pursuit team across internal / external sourcing partners to work towards appropriate talent, positioning with the client for the overall deal.
Proposal Negotiation and Closure – To set up and facilitate proposal sessions between client and internal team's technical / domain experts. To drive client consensus or at least neutralize opponents
Account Planning and Review – To develop the Account Plan in conjunction with the other stakeholders, revenues and profitability including a relationship map, and market share analysis. To communicate and execute as per the Account plan; and conduct periodic review of the plan with higher Management in eTeam to grow in the Account as per plan.
Account Mining and Managing Operations – To work on new opportunities within the account and be accountable for SOW/contract continuity and work towards minimizing revenue leaking. Work towards getting the right talent.