Mar 2025 – Sep 2025 · 6 mos · San Jose, California, United States

• Defined and coordinated strategic migration plan and data cleansing for 120+ applications migrating from NetApp to Flexera as part of the Spot business divestiture. Collaborated cross-team and cross-functionally to assess dependencies and risks, ensuring minimum business disruption and on-time completion during the transition period.

Feb 2022 – Mar 2025 · 3 yrs 1 mo · San Jose, California, United States

• As Head of Engineering for Spot shared platform services, I oversee the development and delivery of key engineering initiatives that drive efficiency, scalability, and innovation across Spot’s product suite.
• Key Responsibilities:
• Core Services: Managing foundational shared services, including authentication, onboarding, user management, core database, and messaging infrastructure.
• Spot Connect: Leading the automation and orchestration engine powering integrations and workflows.
• Generative AI (GenAI): Driving internal and customer-facing initiatives to enhance customer experiences.
• Billing: Overseeing monthly billing for direct and marketplace customers.
• Marketplace: Ensuring seamless integration with major cloud marketplaces, including AWS, Azure, and Google Cloud.
• QA Automation: Enhancing backend API and UI testing with advanced automation frameworks.
• Key Achievements:
• Successfully integrated the Fylamynt engineering team and product into the Spot and NetApp ecosystems following acquisition.
• Spearheaded the alpha, beta, and GA releases of Spot Connect, establishing it as an integral part of the Spot product portfolio.
• Led Spot Connect through SOC 2 Type 1 and Type 2 audits, achieving compliance and bolstering customer trust.

Aug 2020 – Feb 2022 · 1 yr 6 mos · Mountain View, California, United States

• Led and scaled engineering team from a small startup to a high-performing organization. Built a cloud automation platform over serverless architecture in AWS. Increased supported integrations fivefold in one year by code refactoring, leveraging streamlined development workflows, enhanced CI/CD pipelines and automated testing strategies.

Sep 2014 – Oct 2019 · 5 yrs 1 mo · Redwood City, CA

• Led software engineering teams of 100+ onshore (distributed across US) and offshore (China, India, Europe) engineers to develop, test, release and support 4 large-scale SaaS and on-premise enterprise products. They included SaaS digital hub product Vmoso implemented in React and React Native over REST APIs, an on-premise enterprise e-commence and portal software, a desktop content publishing application QuickSilver, and a SaaS enterprise social network product Clearvale.
• Guided company to adopt agile development process. Introduced Continuous Integration and Continuous Delivery (CI/CD) using Jenkins and Ansible to test, build and deploy server and client builds. Reimplemented web and mobile applications with a modern application framework. Selected React due to the wide community support, and the variety of available components and libraries.
• Drove and tracked concurrent projects of product updates and patches. Worked cross-functionally with senior executives and product management to negotiate and define feature requirements and scope, project dependencies and priorities. Responsible for verbal and written reports of overall engineering project schedule, status, risk factors and remediation to executive staff and other customer facing teams.
• Transformed engineering organization by offering opportunities to engineers to take initiatives. Coached, encouraged and empowered engineers to lead projects that they were interested in, to learn skills and emerging technologies and share such knowledge with the organization, and to take responsibilities that advanced business goals and achieved personal career growth objectives. For example: training sessions for fellow engineers in new technologies, defining new product requirements in collaboration with executives and product management team, setting up and configuring CI/CD system to enhance deployment efficiency, etc...

Jul 2012 – Sep 2014 · 2 yrs 2 mos · Redwood City, CA

• Introduced DevOps automation and configuration tools like Ansible and Puppet to improve Operations team efficiency handling server instances in AWS EC2 as well as local partner data centers around the world. Reduced cost by 30% by eliminating excessive AWS resources and strategically utilizing Reserved Instances. Supported company product SLA target of 99.95% by training and transforming a 24x7 worldwide product support team into part of the operations team. Completed a SOC2 information security audit.

May 2005 – Jun 2012 · 7 yrs 1 mo · Redwood City, CA

• Led NASA product support team of 14 support engineers covering all SaaS and on-premise enterprise products. Speed up resolution time for product defects and feature requests by defining new process and policies to successfully adopt company enterprise social networking product Clearvale as platform for customer escalation discussions. Led migration effort of support case management system from Siebel to SugarCRM for significant cost savings, and enhanced team productivity by customizing SugarCRM with team's needs. Guided enhancements to customer support portal case management module to enhance user experience and streamline support process.

Nov 1997 – May 2005 · 7 yrs 6 mos · Redwood City, CA

• Provided first and second level product support, online and on-site, to enterprise customers and technology partners. Go-to person for handling and resolving the most difficult customer cases. Built and traced CORBA server product source code (written in Java and C++), and helped pinpoint problems for developers to produce hotpatches. Developed internal debugging tools and scripts utilized by support team

Nov 1996 – Sep 1997 · 10 mos · New York, NY

• Collected business requirements, designed and implemented new functionality for a warehouse management system supporting supply chain at warehouses of prominent product brands. Provided customer support throughout the life cycle of a project. Supervised and trained entry level engineers.

Jul 1995 – Oct 1996 · 1 yr 3 mos · New York, NY

• Part of a team developing a warehouse management system, programmed in C language.