Yuva Surya

Operations Associate

Hyderabad, Telangana, India4 yrs 4 mos experience

Key Highlights

Expert in Trust and Safety for digital platforms
Proven track record in content moderation and policy enforcement
Strong analytical skills to enhance user experience

Stackforce AI infers this person is a Trust and Safety expert in Social Media and Digital Advertising.

Contact

suryapool8@gmail.com LinkedIn

Skills

Core Skills

Trust And SafetyContent Moderation

Other Skills

Content ReviewerInternet CultureContent ManagementAttention to DetailOnline SafetyGuidelines EnforcementOnline Community ManagementSocial Media ModerationImplementation Of PoliciesTeamworkGoogle Ads

About

Our team at Meta, where I serve as a Senior Content Review Analyst, is dedicated to maintaining the integrity of the WhatsApp platform. With an MBA focused in Human Resources Management from CSI Institute of PG Studies, I apply a strategic approach to policy enforcement and user safety. The role demands a vigilant eye for detail, particularly in assigning verified badges, a task that enhances the credibility of WhatsApp Business users. My competencies in Trust and Safety are honed through hands-on experience and relevant certifications, including 'Digital Trust & Safety Leader' from LinkedIn. At the core of our operations lies the commitment to a secure user environment, free from spam and scams. This mission is furthered by my ability to implement stringent verification checks, ensuring the user experience is safeguarded and trusted within the digital community.

Experience

4 yrs 4 mos

Total Experience

1 yr 5 mos

Average Tenure

Current Experience

Career break

Layoff/position eliminated

Jun 2023 – Jul 2023 · 1 mo · Hyderabad, Telangana

Google

Content Reviewer at Google Via Techfirefly

May 2022 – Jun 2023 · 1 yr 1 mo · Hyderabad, Telangana, India · Remote

▸ Reviewing ads for quality control to ensure they meet all required standards
▸ Monitoring websites, advertising, and videos to ensure compliance with Content Guidelines
▸ Handling process-related concerns and queries raised by the team and reported changes to the team at broad, resulting in improved overall ad performance and compliance.
▸ Demonstrating expertise in using analytical tools and techniques to evaluate and improve the effectiveness of online advertising campaigns.
▸ Consistently met or exceeded performance targets and deadlines in a fast-paced and dynamic work environment.
▸ Built and maintaining strong relationships with internal and external stakeholders to ensure smooth and efficient operations.

Online SafetyTeamworkContent Moderation

Accenture in india

Digital Content Management Associate

Nov 2020 – Feb 2022 · 1 yr 3 mos · Hyderabad, Telangana, India · On-site

▸ Reviewing and moderating user-generated content, such as comments, posts, and videos, to ensure compliance with community guidelines and terms of service.
▸ Identifying and removing inappropriate or offensive content, such as hate speech, bullying, or harassment.
▸ Monitoring and reporting on trends in user-generated content to identify potential issues and inform policy decisions.
▸ Responding to user inquiries and complaints, and escalating serious issues to higher-level staff.
▸ Collaborating with cross-functional teams, such as legal, product, and engineering teams, to implement new policies and features to improve the moderation process.
▸ Staying up-to-date with the latest trends and best practices in content moderation, and making recommendations for improvement.
▸ Keeping a high level of attention to detail in order to identify and remove any content that violate the terms of service.
▸ Helping to develop and maintain guidelines for content moderation, and providing training to new team members.
▸ Communicating with external vendors and partners to ensure proper moderation of their content.
▸ Continuously monitor and improve the performance of the moderation process using data and feedback.