Zach Phillips — Product Manager

𝗗𝗘𝗟𝗜𝗩𝗘𝗥𝗜𝗡𝗚 𝗩𝗔𝗟𝗨𝗘 I’ve built and scaled consumer products (Amazon, RTR) and B2B SaaS solutions (Buy With Prime, Amazon Marketplace, Amazon Ads store-building tools). I’ve delivered value to a variety of customers: consumers, merchants, marketers, sales teams, and supply chain operators. 𝗖𝗥𝗘𝗔𝗧𝗜𝗡𝗚 𝗣𝗘𝗥𝗦𝗢𝗡𝗔𝗟𝗜𝗭𝗘𝗗 𝗨𝗦𝗘𝗥 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘𝗦 I’ve scaled worldwide businesses across digital and physical product lines, infusing product innovation with machine learning and AI features that drive personalized user experiences. 𝗦𝗧𝗥𝗔𝗧𝗘𝗚𝗜𝗖 𝗟𝗘𝗔𝗗𝗘𝗥𝗦𝗛𝗜𝗣 As an executive team member at both public companies and startups, I see Product as the key to solving both business and customer challenges. I lead with a clear product vision, ensuring we build the right products in the right way. This approach has helped scale organizations, launch 0-to-1 product lines, and consistently deliver results. 𝗧𝗘𝗔𝗠 𝗕𝗨𝗜𝗟𝗗𝗜𝗡𝗚 & 𝗖𝗨𝗟𝗧𝗨𝗥𝗘 I’ve scaled, restructured, and built high-performing, international teams across disciplines. From introducing Product to companies that had never heard of a PM before to fostering a culture of collaboration and innovation - successful products come from successful people, processes, and partnerships (and alliterations, of course). 𝗖𝗨𝗥𝗜𝗢𝗦𝗜𝗧𝗬-𝗙𝗜𝗥𝗦𝗧 𝗠𝗜𝗡𝗗𝗦𝗘𝗧 I stay curious because details matter. Learning how things work - from data architecture to tech strategy - enables me to make data-driven decisions, balancing big-picture vision with precise execution.

Stackforce AI infers this person is a Product Leader in E-commerce and SaaS, specializing in user experience and data-driven strategies.

Location: New York, New York, United States

Experience: 14 yrs 3 mos

Skills

Product Strategy
Cross-functional Team Leadership
Artificial Intelligence (ai)
Checkout
E-commerce Optimization
Data-driven Decision Making
Product Leadership
Personalization
Online Marketplace

Career Highlights

Led product management at Rent The Runway, improving NPS by 20+ points.
Championed personalization strategies, driving 39% engagement increase.
Defined vision for Buy With Prime, enhancing ecommerce tools.

Work Experience

PayPal

Senior Director of Product, In Store Experiences (1 yr 1 mo)

Rent The Runway

Senior Vice President, Product Management & Design (0 mo)

Vice President, Product (2 yrs 2 mos)

Amazon

Product Leader, Buy with Prime (1 yr)

Head of Product, Shopbop | East Dane (1 yr 6 mos)

Senior Product Manager, Shopbop | East Dane (2 yrs 11 mos)

Senior Product Manager, Amazon Marketplace (1 yr 8 mos)

Shopbop | East Dane

Head of Product (1 yr 6 mos)

Senior Product Manager (2 yrs 11 mos)

PepsiCo

Brand Marketing (0 mo)

HopStop.com

Director of Finance & Operations (9 mos)

Finance Manager (11 mos)

SONGS Music Publishing

Financial Analyst (7 mos)

Analyst (1 yr 8 mos)

Education

Master of Business Administration (MBA) at Yale School of Management

BA at Columbia University

Zach Phillips

Product Manager

New York, New York, United States14 yrs 3 mos experience

Highly StableAI Enabled

Key Highlights

Led product management at Rent The Runway, improving NPS by 20+ points.
Championed personalization strategies, driving 39% engagement increase.
Defined vision for Buy With Prime, enhancing ecommerce tools.

Stackforce AI infers this person is a Product Leader in E-commerce and SaaS, specializing in user experience and data-driven strategies.

Contact

zphillips@paypal.com LinkedIn

Skills

Core Skills

Product StrategyCross-functional Team LeadershipArtificial Intelligence (ai)CheckoutE-commerce OptimizationData-driven Decision MakingProduct LeadershipPersonalizationOnline Marketplace

Other Skills

3rd Party IntegrationsAnalysisAnalyticsB2B SoftwareBusiness PlanningBusiness StrategyCompetitive AnalysisConsumer ProductsCorporate FinanceCross-Functional Team BuildingCross-team CollaborationData AnalysisDue DiligenceEconomicsEntrepreneurship

About

Experience

14 yrs 3 mos

Total Experience

2 yrs 2 mos

Average Tenure

1 yr 1 mo

Current Experience

Paypal

Senior Director of Product, In Store Experiences

May 2025 – Present · 1 yr 1 mo · New York, United States

Rent the runway

2 roles

Senior Vice President, Product Management & Design

Jan 2024 – Jan 2024 · 0 mo

Led product management, UX design and research teams. Owned all digital and physical user experiences across three product lines: subscription, one-time rental, and resale. My teams’ customer obsession spanned everything from discovery to conversion, merchandising to marketing tools, supply chain to delivery/returns, and our core platforms and payments technology.
Improved NPS by 20+ points and lifted retention by 10%+ through a new company-wide product vision focusing on simplified search and discovery
Launched AI Search for external & internal users, as part of a long-term strategy
to enable agentic shopping
Boosted checkout completion rate >2X through new password-less checkout, more payment options and improved UI
Reduced bounce rate by 30% via a faster acquisition experience tailored to user intent
Contributed to 16% profit margin improvements through operations automation and supply chain productivity initiatives

Product StrategyCross-functional Team LeadershipArtificial Intelligence (AI)Consumer ProductsData-driven Decision MakingCross-team Collaboration+4

Vice President, Product

Oct 2021 – Dec 2023 · 2 yrs 2 mos

Amazon

4 roles

Product Leader, Buy with Prime

Oct 2020 – Oct 2021 · 1 yr

Defined the vision and built the launch team for the Buy With Prime merchant console, providing ecommerce, checkout, and fulfillment tools with 3P integrations, supporting businesses from SMBs to enterprises
Created and led a 25-engineer UI development team to set technical standards and build the front-end experiences for Buy With Prime merchant services

Product LeadershipProduct StrategyProduct LaunchB2B SoftwareCross-Functional Team Building3rd Party Integrations+1

Head of Product, Shopbop | East Dane

Promoted

Apr 2019 – Oct 2020 · 1 yr 6 mos

Built and led a team of product managers for a leading global women’s fashion online retailer with 550+ employees. Oversaw innovation roadmaps for apps, websites & their supporting backend systems. Introduced Product Management processes to the organization, building out cross-functional teams across Tech, Design (UX and Visual), Marketing, CRM, Operations, Creative, Buying, Planning and Finance.
Launched 60+ major features in 2020, driving a 40% increase in mobile web conversion and a 21% lift in international conversion
Established an A/B testing program and integrated tests into every step of the workflow

Product LeadershipProduct StrategyConsumer ProductsMachine LearningInternational GrowthPersonalization+2

Senior Product Manager, Shopbop | East Dane

Apr 2016 – Mar 2019 · 2 yrs 11 mos

First product manager at a leading global women’s fashion online retailer with 550+ employees. Oversaw the strategy, roadmaps, and results for websites (desktop, mobile and international variants) and personalization products.
Championed a “personalization everywhere” vision as a strategic growth lever and built the ML personalization team, driving +39% engagement and >2X revenue from personalized shopping, search and discovery
Launched Amazon Ads tools for sellers to build branded stores to be featured in Amazon search. Built the Shopbop store, contributing to marketplace revenue growth of 19%

PersonalizationMobile Interface DesignOnline MarketplaceRevenue & Profit GrowthProduct StrategySearch

Senior Product Manager, Amazon Marketplace

Jul 2014 – Mar 2016 · 1 yr 8 mos

Built Amazon Marketplace’s first selection lead-gen engine that grew the selection and sellers on Amazon marketplaces worldwide. Integrated the engine's technology into other Amazon systems, enhancing comparison shopping capabilities for shoppers and introducing growth opportunities for sellers.

Product StrategyOnline MarketplaceInventory OptimizationE-commerce OptimizationInternational GrowthSales Strategy+1

Shopbop | east dane

2 roles

Head of Product

Apr 2019 – Oct 2020 · 1 yr 6 mos · Greater New York City Area

Senior Product Manager

Apr 2016 – Mar 2019 · 2 yrs 11 mos · Greater New York City Area

Pepsico

Brand Marketing

Jan 2013 – Jan 2013 · 0 mo

Designed an always-on video game marketing platform for Mountain Dew with a budget over $10MM, aiming to grow sales volume and brand equity among target demographic groups

Hopstop.com

2 roles

Director of Finance & Operations

Sep 2011 – Jun 2012 · 9 mos

I drove product-led revenue and profitability growth through user engagement:
Grew mobile traffic by +564% and app downloads to 2MM+. HopStop was a Top-5 navigation app in the iPhone, Android and Windows Phone app stores.
Launched the iPad app
Acquired by Apple in 2013. HopStop was a leading provider of pedestrian navigation and location-based services, with door-to-door mass transit and walking directions in several large metro markets including New York, Boston, Chicago, London,Paris, Philadelphia, San Francisco and Washington, DC.

Finance Manager

Sep 2010 – Aug 2011 · 11 mos

Songs music publishing

2 roles

Financial Analyst

Jan 2010 – Aug 2010 · 7 mos

Built custom royalties processing, distribution and forecasting tools for worldwide music IP holdings
Acquired by Kobalt Capital in 2017. At the time of acquisition, SONGS was the leading independent publisher of contemporary music in the United States. SONGS represented Lorde, The Weeknd, Diplo, Q-Tip, Sleigh Bells, Morgan Kibby (M83), Jose Gonzalez, and over 300 more.