Jun 2024 – Dec 2025 · 1 yr 6 mos · Montreal, Quebec, Canada · Remote

• Led BI platform migration from MicroStrategy & Power BI to Sigma Computing—delivered 10+ production dashboards now used daily by leadership for real-time decision-making
• Engineered customer analytics that uncovered churn patterns and retention drivers, directly informing customer lifecycle strategies
• Built executive dashboards for sales, product, and customer performance that cut decision-making friction and improved cross-team visibility
• Eliminated manual reporting bottlenecks by auditing legacy reports and rebuilding them in Sigma—30%+ faster query execution, way less waiting around
• Trained 3 departments (marketing, finance, allocation) on Sigma & Power BI, creating internal docs so teams could self-serve without constantly pinging analysts
• Fixed data consistency issues across multiple systems, establishing source-of-truth standards that stopped the "wait, which number is right?" conversations
• Delivered high-pressure dashboards under tight deadlines during critical business moments—kept leadership informed when it mattered most

May 2023 – Sep 2023 · 4 mos · Montreal, Quebec, Canada · Hybrid

• Conducted social media audit across Instagram, Facebook, Twitter, and LinkedIn—analyzed engagement trends and content gaps to guide strategy improvements
• Automated inventory tracking system using Microsoft Lists, Power Automate, and SharePoint—eliminated manual file management and saved the team hours every week
• Fixed data export bugs and streamlined audit processes, making future social audits way more efficient
• Collaborated cross-functionally with multiple marketing teams, learning the full marketing stack from content to paid media
• Led server migration from old infrastructure to SharePoint—managed folder organization for moved, merged, and archived files without losing anything

Dec 2022 – Aug 2023 · 8 mos · Sherbrooke, Quebec, Canada

• Exhibited excellent teamwork abilities by closely collaborating with content developers
• to create interesting, multilingual (French and English) media content, including audio
• and video materials, to assist student learning.
• Showed off presentation skills by speaking to content developers on media production
• templates and rules.
• Displayed effective written communication abilities by putting together notes,
• proposals, and reports as required.
• By calling on school resources like the Communications Team when needed, showed
• flexibility and ingenuity.
• Actively engaged in meetings and online events, displaying great interpersonal skills.

Sep 2022 – May 2023 · 8 mos · Sherbrooke, Quebec, Canada

• Exhibited technical proficiency by offering users efficient fixes for problems with
• computer hardware, communications software, and application-related concerns.
• Showed initiative by maintaining a clear and concise ticketing system to track and
• address user issues.
• Displayed analytical abilities by recording and examining technological problems.
• Proved to have excellent communication skills by promptly returning calls, messages,
• and emails regarding technical concerns.

Sep 2022 – May 2023 · 8 mos · Sherbrooke, Quebec, Canada

• Showcased originality and attention to detail by documenting student activities and
• school events to produce photos that highlight the school and its culture.
• Displayed technical proficiency by enhancing and editing photos with programs like
• Lightroom and Photoshop.
• Showed promptness and efficiency by submitting the work that was captured to a
• shared university drive that was accessible to students.

May 2022 – Aug 2022 · 3 mos · Brossard, Quebec, Canada

• During overnight shifts, ensured the safety and security of visitors and hotel property
• through constant observation and prompt response to emergencies.
• Executed accounting chores linked to the night audit accurately and maintained
• thorough ledgers and financial records.
• Exhibited great problem-solving abilities and attention to detail while handling
• complex financial transactions during night audits, proactively looking into, and resolving
• any out-of-balance accounts to preserve the integrity of the hotel's financial records.

Aug 2021 – Sep 2022 · 1 yr 1 mo · Montreal, Quebec, Canada

• Made use of the ability to speak several languages to create and provide expert
• voiceovers in both French and English for a collection of 48 how-to films to support MTL
• Connect, the biggest networking event of the year.
• Expertly designed and developed seamless video transitions to improve the
• instructional videos' overall production value.
• Put together a thorough collection of how-to videos to make it easier for consumers to
• use the platform, leading to higher customer satisfaction.
• Made use of the ability to speak several languages to create and provide expert
• voiceovers in both French and English for a collection of 48 how-to films to support MTL
• Connect, the biggest networking event of the year.
• Expertly designed and developed seamless video transitions to improve the
• instructional videos' overall production value.
• Put together a thorough collection of how-to videos to make it easier for consumers to
• use the platform, leading to higher customer satisfaction.

Aug 2018 – Aug 2019 · 1 yr · Brossard, Quebec, Canada

• Analyze and serve customer needs.
• Increase item sales beyond original customer needs.
• Exceed customer expectation.
• Top seller for five consecutive weeks after completing one month of on-the-job experience.

Jul 2016 – Aug 2020 · 4 yrs 1 mo · Montreal, Quebec, Canada

• Maintain ride operation throughout, handle stoppages.
• Service customer needs and satisfy questions regarding any park related topics.
• Maintain a standard of cleanliness and order throughout the park.