Jul 2024 – Feb 2025 · 7 mos · Pune · On-site

• Counseled students for Online MBA and UG programs, managed end-to-end admissions, and achieved enrollment targets through effective lead follow-ups and personalized guidance.

Apr 2021 – Mar 2024 · 2 yrs 11 mos · Pune, Maharashtra, India · On-site

• Spearheaded efforts to maximize repeat revenue collection through proactive strategies, identifying upsell and cross-sell opportunities.
• Managed department call volume, optimizing team efforts to meet revenue targets and reduce wait times by 30%.
• Developed and implemented strategies to enhance customer loyalty, resulting in increased repeat business and revenue growth.

Jul 2018 – Apr 2021 · 2 yrs 9 mos · On-site

• Revenue Generation: Proactively collected pending fees, enhancing cash flow and
• financial stability.
• Generated referrals through exceptional service delivery, expanding the customer base
• and increasing revenue streams.
• Successfully executed cross-selling and upselling strategies, effectively promoting
• additional products or services to existing customers, thereby maximizing revenue
• potential.
• Team Leadership: Demonstrated strong leadership by effectively managing and
• guiding a team of 6+ members.
• Ensured team efficiency and growth by providing clear direction, coaching, and
• mentorship.
• Managed team performance through call monitoring, providing constructive feedback,
• and implementing improvement strategies.
• Developed and implemented strategic initiatives to optimize team performance and
• achieve organizational goals.
• Customer Support: Provided exemplary customer support by promptly addressing
• inquiries and resolving issues.
• Implemented proactive customer engagement strategies, including timely follow-up
• calls to assess study progress and offer assistance with assignments and exams.
• Guided learners throughout their academic journey, offering personalized support and
• guidance to ensure a positive learning experience

Apr 2018 – Jul 2018 · 3 mos · On-site

• Customer Engagement and Retention: Proactively engaged with existing customers,
• cultivating relationships and addressing their needs.
• Collected pending payments promptly, ensuring financial stability while maintaining
• positive customer relationships.
• Provided personalized counseling sessions to address customer concerns and reinforce their loyalty to
• the company.
• Customer Feedback and Motivation: Initiated monthly calls to gather valuable feedback from
• customers,
• demonstrating a commitment to continuous improvement. Used these calls as an opportunity to motivate customers, fostering a sense of loyalty and encouraging continued association with the company.
• Efficient Customer Communication: Managed inbound calls and emails, handling customer
• inquiries and concerns with professionalism and efficiency.
• Demonstrated strong communication skills in addressing customer queries promptly and
• effectively, ensuring a positive customer experience.
• Referral Generation and Brand Reputation
• Generated referrals and testimonials from satisfied customers, leveraging their positive
• experiences to expand the customer base and enhance the company's brand reputation.
• Utilized these referrals and testimonials as powerful marketing tools to attract new
• customers and reinforce trust in the brand.

Mar 2017 – Apr 2018 · 1 yr 1 mo · On-site

• Sales Target Achievement and Lead Generation:
• Met monthly sales targets using effective counseling and proactive lead generation.
• Utilized strong communication to understand customer needs and drive successful sales outcomes.
• Counseling and Career Guidance:
• Provided comprehensive counseling aligning company offerings with individual goals.
• Addressed customer concerns and built trust through a consultative approach.
• Referral Generation and Lead Conversion:
• Generated referrals and converted leads through various channels.
• Engaged prospects with compelling value propositions to drive business growth.
• Documentation Management and Onboarding:
• Managed documentation for accuracy and compliance.
• Guided customers through seamless onboarding for enhanced satisfaction.

Aug 2016 – Feb 2017 · 6 mos · Pune Area, India · Remote

• Managing point of sales (Dealer point )
• Represent the Home Credit Brand
• Achieving Sales Target
• Marketing & Lead generation activity (Cold calling & Leaflet distribution)
• Dealing with customer
• Briefing product and convince customer for loan from Home Credit
• Handling customer query and complaint
• Processing loan application (Online), checking documents.
• Ensuring right selection and assessment of customers.
• Maintaining customer risk/ delinquency at the levels as per company's benchmark.