Apr 2014 – Mar 2015 · 11 mos · New Delhi

• 1. Ensuring operation runs smooth within departments such as information, data processing, mail, materials scheduling and distribution, printing and reproduction, records management, telecommunications management, security, recycling, wellness, and transportation etc.
• 2. Communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• 3. Coordinating with the Freelance Correspondents operating in different parts of INDIA and motivate them to bring ads for the magazine.
• 4. Provides supplies by identifying needs for reception, switchboard, mail room, and kitchen; establishing policies, procedures, and work schedules.
• 5. Managing events and PR activities of the Company.
• 6. Brand promotion through the line promotion strategies.
• 7. Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
• 8. Analyze, negotiate, and review of contracts related to the purchase or sale of equipment, materials, supplies, products, or services.
• 9. Ensuring contracts, insurance requirements, and government regulations and safety standards are followed properly.
• 10. Coordinating with the Printing and the circulation team for magazine distribution.

Feb 2009 – Apr 2014 · 5 yrs 2 mos · Gurgaon, India

• ARE - Advance Resolution Expert
• Ensuring the INTERNAL customers are happy and motivated so that they can keep the EXTERNAL customers satisfied.
• Organizing and delegating their workload as well as monitoring them to make sure it’s done correctly.
• Which includes :
• Helping with training and development of the team.
• Handling complaints and escalations.
• Helping with promotional events.
• Personnel duties:
• Reporting to senior level management
• Feedback , Mentoring and Training the members.
• Quality assurance ,
• Generating daily, weekly and monthly reports.
• Calling the clients for the feedback ,
• Monitoring surveys.

Oct 2006 – Feb 2009 · 2 yrs 4 mos · Gurgaon, India

• Experience in installation of Windows, configuration, Technical troubleshooting, support of Hardware, Operating systems, Microsoft application software and peripherals, Windows 95/98, 2000, 2003 & XP.
• Supported U.S. Customers for Software and Hardware issues.
• Worked for INTUIT as a Beta Tester to launch Mac version of Quicken 2007, an accounting software.(Intuit)
• Conferencing call with the clients to update the glitches and maintain MOM and logs.
• Writing replies to the blogs posts by the freelance tester around the globe.
• Extensive testing of the software under all options and updates.
• Conferencing with Apple support team to evaluate the crash report.
• Handled the Work Flow Management to deal with unexpected call volume and server outages.
• Supervised chat support team.
• Participated in OS (Vista) training team.Created and presented the training presentation to the pilot team.