Sep 2021 – Jan 2022 · 4 mos

Jan 2021 – Sep 2021 · 8 mos

Sep 2019 – Jan 2021 · 1 yr 4 mos

Sep 2018 – Sep 2019 · 1 yr

Jan 2017 – Sep 2018 · 1 yr 8 mos

• Pontoon is a global HR outsourcing company specializing in
• improving an organization’s talent. We manage the contingent
• workforce and statement of work resources on behalf of our clients,
• as well as source and recruit direct hires. Pontoon’s approach results
• in significant cost savings and revenue improvement, increased
• worker quality, workforce insight and greater regulatory compliance.
• A division of Adecco with operations in nearly 100 countries and with
• more than 1,000 colleagues worldwide, the Jacksonville, Florida based
• organization delivers solutions to more than 100 industry leading
• companies.
• Current - MSP Delivery Manager in Banking Services,
• Recruiting for a variety of IT & Op based positions across the organisations for a number of different skill sets
• Previous - Delivery Consultant, working within various sectors.
• Recruiting for a variety of IT based positions across the organisations for a number of different skill sets.
• Previous Permanent Recruitment Consultant for large utilities company

Mar 2016 – Jan 2017 · 10 mos · Stoke-on-Trent, United Kingdom

• To retain customers looking to leave Vodafone.
• Fact finding with the customers to find something to suit their needs using my product knowledge.
• Listening to the customer with their initial issue and providing great customer service experience..
• Working with multiple systems to create orders, change billing profiles and fix charging issues.
• Selling additional services or identifying potential leads for the business.
• Driving towards different individual sales targets & working to complete team KPIs

Mar 2012 – Mar 2016 · 4 yrs

• To maintain and carry out any maintenance on Challenger Two tanks & other machinery.
• Set-up Bowman communications systems.
• Flexible for all roles within the vehicle.

Oct 2010 – Mar 2012 · 1 yr 5 mos · Stoke-on-Trent, United Kingdom

• To open customer accounts via the on-line system and check the (DPA) security of every person.
• Make any changes relevant to the customers policy.

Jan 2008 – Oct 2010 · 2 yrs 9 mos · Stoke-on-Trent, United Kingdom

• To liaise with customers & advisors on technical queries, network problems and any other problems that may arise on a daily basis.
• Systems and network Trainer – Training employees on new and existing working practices for Pay as You Talk Systems (Crystal CSM)
• One to One Training – To demonstrate the working practices of liaising with clients and assess employee interaction.
• Trained on the billing and price planning system (customer care) as and when required.
• Fully trained on the Pay as You Talk System and all networking.

Feb 2007 – Jan 2008 · 11 mos · Staffordshire

• Book customers details for work to be done on their systems on a daily basis.
• To input all customer details onto the company system showing Job start and Job completion.
• Identify problems with the system and rectify as soon as possible.
• To install cables and RG45 ports in designated areas around the workplace, this enables people to network throughout the company, make calls and access the internet.

Mar 2006 – Feb 2007 · 11 mos · Staffordshire

• To help out as and when required, painting fences, floors, tyres and lorries.
• To fix the tyres on a daily basis.
• Helped out in the garage, fetching parts, fixing parts and cleaning the lorries inside and out
• Helped out with MOT Testing as and when required.